Program Coordinator

Description

Position Summary: ESE Business School is seeking a Program Coordinator to ensure participant satisfaction and proper execution of programs, serving as the primary liaison with participants. Key Responsibilities: 1. Ensure program participants' satisfaction. 2. Coordinate the calendar and scheduling of sessions. 3. Ensure high-quality service to program participants. **Job Description** ---------------------- ESE Business School at Universidad de los Andes is seeking a Program Coordinator to join its Program Coordination Unit. JOB OBJECTIVE To ensure complete satisfaction of participants in ESE programs by overseeing all details involved in designing and executing a program, and proposing improvements toward this goal. The Coordinator serves as ESE’s liaison with program participants and supervises the proper execution of all activities comprising a program. MAIN RESPONSIBILITIES * Ensure complete satisfaction of program participants, attending to all details throughout the entire process—from enrollment through graduation. * Properly execute the assigned program. * Coordinate the calendar and scheduling of sessions. * Maintain high service quality for participants across all assigned programs. JOB INTERACTIONS WITH OTHER AREAS * Program Directors * Executive Program Directors * Faculty * Faculty Executive Assistants * Program Admissions Teams * Experience Management Office * Support Teams: Facilities, IT REQUIRED COMPETENCIES: * Service Orientation * Communication * Teamwork * Conflict Management * Initiative * Stress Management * Time Management * Self-reflection * Learning Agility * Decision Making * Integrity **Candidate Requirements** -------------------------- * ACADEMIC QUALIFICATIONS: Degree in Service Management, Business Administration, Commercial Engineering, or related fields. * PRIOR EXPERIENCE: Preferably customer-facing experience. * SOFTWARE/COMPUTER PROFICIENCY: Intermediate-level Word and Excel user. * LANGUAGES: Spanish and intermediate English. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need to: 1\. Apply to this position. 2\. Check your email. 3\. Log into Aira and respond to the requested questions and/or assessments. If your profile matches our requirements, we will contact you via email (through Aira) to proceed to the in-person stage. **About Us** ------------------ ESE Business School Mission: We develop leaders who transform organizations and positively impact society through professional excellence, integrity, service orientation, and people-centered values. ESE Business School Vision: To be a widely recognized top-tier management school distinguished by academic excellence, relevant research, and deep engagement with its environment—grounded in human centrality, excellence in execution, sustainability, innovation, and service orientation. ESE Business School Purpose: To transform society by developing principled leaders who drive individual and organizational development. **Our Benefits** ----------------------- * Fixed-term contract for 3 months, followed by an indefinite contract subject to performance evaluation. * Work schedule: 42 hours per week, Monday–Thursday from 08:30 to 18:00 hrs., and Friday from 08:30 to 15:00 hrs. * Collective vacation (first three weeks of February), plus one additional vacation day that may be taken at any time during the year. * Birthday afternoon off. * Complimentary lunch at the ESE General Dining Hall. * Three administrative days (pro-rated based on start date).