Back Office Analyst

Description

Job Summary: We are seeking a Back Office Analyst to manage merchant inquiries, requests, and complaints, ensuring a high-quality service experience for digital payments and contributing to continuous improvement. Key Highlights: 1. Manages merchant inquiries and complaints regarding digital payments. 2. Collaborates on continuous improvement and operational efficiency of the area. 3. Provides back-office support to merchants in Chile, Peru, and Colombia. **Job Offer Description** ---------------------- A bank that always puts people first? Yes, that’s who we are — a team of and for \#Gennials, focused on simplicity, agility, and digital transformation. Join us to innovate, challenge yourself, and create the best digital solutions to simplify our customers’ lives at \#BancoFalabella and across all businesses of \#BancoFalabellaCorporativo, where we belong. Are you ready to join Banco Falabella? Every day is different for us — we work with commitment, innovation, and teamwork. If you thrive in dynamic environments and embrace challenges, this is your opportunity! For the Digital Payments Management team, we are looking for a Back Office Analyst tasked with managing inquiries, requests, and complaints from group merchants, ensuring timely and high-quality service experiences across digital payment processes, while also contributing to continuous process improvement and operational efficiency of the area. Additionally, your responsibilities will include: * Managing inquiries, requests, and complaints related to payments, refunds, and merchant operations within the group * Managing cases by tracking and coordinating with relevant departments to ensure proper resolution * Providing back-office support to internal merchants in Chile, Peru, and Colombia, ensuring SLA compliance * Registering, updating, and tracking requirements in Salesforce * Supporting administrative tasks within the area, maintaining reports and operational information control * Participating in continuous improvement initiatives and supporting monitoring of management indicators to drive data-based optimizations What do you need to apply? * Degree in Business Administration or related field * Prior experience in customer service and/or back-office roles is desirable * Intermediate-level Excel proficiency * Knowledge of Salesforce (desirable) This job posting complies with Law No. 21\.015, which promotes the inclusion of persons with disabilities in the labor market. If you require any reasonable accommodation, please indicate it clearly in your application. If you are part of the Falabella ecosystem, please apply via Muévete by clicking on “Opportunities for Employees”! As part of our team, you’ll enjoy: * 5 personal days off per year plus 1 afternoon off per month \#Gennial * Up to 2 months of unpaid leave for personal projects: studying, resting — or anything you wish! * Study scholarships and access to training programs to enhance your learning. * Benefits such as supplementary health insurance and agreements with Isapres, among others. * Discounts of up to 20% with your CMR card. * Opportunities for you to take ownership of your professional development in an excellent work environment. * Being part of one of Latin America’s largest, competitive, and energetic companies. And many more benefits to enjoy an outstanding experience with us!**Candidate Requirements** -------------------------- * Degree in Business Administration or related field * Intermediate-level Excel proficiency * Knowledge of Salesforce (desirable) **Selection Process** ------------------------ Join our team and become part of Falabella’s transformation: 1\. Apply to this position. 2\. Check your email. **About Us** ------------------ We are over 88,000 people working daily toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch, innovate, take risks, and generate opportunities — enabling us to stay at the forefront and continuously reinvent ourselves to deliver the best shopping experience at every touchpoint with us.