IT Support / ITIL 4 Certification

Description

Position Summary: Provide comprehensive technical support to internal users, ensuring operational continuity of IT systems and services in accordance with ITIL 4 guidelines. Key Highlights: 1. Comprehensive technical support applying ITIL 4 principles 2. Resolution of hardware, software, and network incidents 3. Service orientation and collaborative work Position: IT Support with ITIL 4 Certification Work Mode: Hybrid Metropolitan Region Schedule: Full-time Position Mission Provide comprehensive technical support to internal users, ensuring operational continuity of IT systems and services in accordance with ITIL 4 best practices. Key Responsibilities Respond to and resolve hardware, software, and network incidents. Manage tickets and track requests via the support platform. Implement improvements in support processes and technical documentation. Coordinate with vendors and internal teams to ensure service level agreements (SLAs). Apply ITIL 4 principles in incident, problem, and change management. Profile Requirements Technical or professional education in Computer Science, Networking, or related fields. Minimum 2 years of experience in corporate IT support. ITIL 4 certification (mandatory). Knowledge of Windows and Linux operating systems, LAN/WAN networks, and management tools. Key Competencies Service orientation and effective problem resolution. Clear communication and collaborative teamwork. Analytical ability and organizational skills. Adaptability to dynamic and multicultural environments. Apply directly at Pandapé DCS Chile and join a team driving technological excellence.-Requirements- Minimum Education: High School Diploma (CH) / Technical Years of Experience Keywords: support, support, support, approval, authorization, certification, validator, approval, authorization, certification, validator