IT Technical Support Assistant

Description

Job Summary: We are seeking a passionate IT Technical Support Assistant to ensure operational continuity for stores, offices, and technology platforms. Key Highlights: 1. Key role ensuring technological operational continuity 2. Timely and efficient technical support to internal users 3. Dynamic environment with high operational impact IT Technical Support Assistant \| Domino’s Pizza At **Domino’s Pizza**, we are looking to bring onboard an **IT Technical Support Assistant**, who will play a key role in ensuring the operational continuity of our stores, offices, and technology platforms supporting the business. If you are passionate about technology, problem-solving, and working in a dynamic, high-impact operational environment, we want to meet you! **What will be your mission?** ------------------------- Provide timely and efficient technical support to internal users, ensuring proper functionality of equipment, systems, connectivity, and the company's technology infrastructure. **Main Responsibilities** ------------------------- * Configure and prepare computing equipment (PCs, laptops, and servers). * Configure technology equipment for stores and printers. * Deliver on-site and remote technical support to internal users. * Monitor links and connectivity. * Manage, document, and escalate incidents as appropriate. * Execute preventive maintenance procedures and plans. * Maintain up-to-date hardware, software, and license inventories. * Collaborate with Support and Development teams on technical requirements. * Ensure operational continuity of systems and tools used by the company. **Requirements** -------------- ### **Education** * Intermediate or higher-level technical degree in: * IT Support * Computer Technician * Systems Analyst * Related field ### **Experience** * Minimum **1 year of experience** in similar roles. ### **Technical Knowledge** * Intermediate-level networking. * PC assembly and disassembly. * Advanced Microsoft Office. * Basic SQL. * Windows 10/11 Pro operating systems. * Basic Linux knowledge (desirable). * Remote support tools (AnyDesk, TeamViewer, Quick Assist, or similar). * Help desk / Service Desk platforms. * Basic cybersecurity. * Technical English. ### **Other Requirements** * Availability for on-site work. * Availability to work support shifts. * Valid Class B driver’s license (desirable). **We seek individuals who stand out for:** ---------------------------------------- ✔ Customer orientation ✔ Problem-solving ✔ Time management ✔ Attention to detail ✔ Collaborative work ✔ Adaptability ✔ Confidentiality and responsible information handling **Position Conditions** ------------------------- Net salary: **$650\.000 monthly** ➕ Weekend and holiday support shift bonus: **$50\.000 gross per shift performed** Full-time – **Article 22 modality** On-site work between Head Office, operational Domino's stores, and Production Center At Domino’s Pizza, we believe in collaborative work, people development, and continuous improvement to deliver the best experience to our internal and external customers. Apply now and join our team!