Customer Management Analyst

Description

Position Summary: Ensure efficient management of commercial processes, collections, and customer service, driving continuous improvements and maintaining community ties. Key Highlights: 1. Efficient management of commercial and collections processes 2. Customer service and continuous service improvement 3. Community and municipal engagement **Job Description** ---------------------- Ensure efficient management of commercial processes, collections, and customer service, driving continuous improvements. 1\. Analyze and manage customer portfolios across various commercial processes, including: cadastre, consumption measurement, subsidies, municipalities, supply cutoffs, major customers, and collection from delinquent debtors, among others. 2\. Coordinate, schedule, and monitor the execution of activities related to various commercial processes with other departments, contractors, external entities, etc. 3\. Conduct studies to improve commercial processes. 4\. Carry out community and municipal engagement activities—e.g., with neighborhood leaders or municipalities—to strengthen community ties. 5\. Perform field-based collections from customers with outstanding debts to contribute to achieving established collection goals and objectives. 6\. Address, resolve, and respond to technical and commercial customer requests at commercial agencies, on-site service events, or mobile branches—ensuring customer satisfaction with provided solutions and contributing to the continuous improvement of customer perception of the company’s services. 7\. Handle requests from major consumers and municipal customers. 8\. Participate in overdue debt collection efforts through defined campaigns, such as: on-site service events, customer notifications, field visits, preventing termination of agreements, among others. 9\. Enter and/or authorize non-monopolistic charges and modifications in commercial systems. 10\. Prepare management reports on topics including debt evolution, collection recovery, cadastre cleanup, supply cutoffs and reconnections, consumption analysis, bankruptcies, lease litigation, among others. 11\. Operate a vehicle or mobile branch to conduct on-site service events. 12\. Ensure implementation and compliance with Management Systems according to defined responsibilities. 13\. Perform any other duties assigned by supervisors within the scope of this position. **Candidate Requirements** -------------------------- * UNIVERSITY DEGREE: EXECUTION ENGINEERING OR ADMINISTRATION TECHNICIAN * MINIMUM 1 YEAR OF EXPERIENCE IN CUSTOMER SERVICE, COLLECTIONS, REPORTING, AND PROCESS IMPROVEMENT * PREFERRED: CUSTOMER EXPERIENCE, COLLECTION MANAGEMENT, INTERMEDIATE MS OFFICE * CLASS B DRIVER’S LICENSE (MANDATORY), AVAILABILITY FOR FIELD WORK AND MOBILE OFFICE OPERATIONS **Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the job posting 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are an environmental company managing the integrated water cycle. We provide a basic and essential service for life and its development—obligating and committing us to deliver it continuously with safety and quality. As leaders in the sanitation sector both in Chile and Latin America, we employ advanced technology and integrated management.