Intern

Description

Position Summary: We are seeking a proactive and process-oriented student interested in continuous improvement and operational management for an integrated internship within the customer service chain of a leading industrial company. Key Highlights: 1. Comprehensive experience in process management and customer service 2. Development of analytical and project management competencies 3. Participation in cross-functional continuous improvement projects We seek a student interested in processes, continuous improvement, and operational management, with an orientation toward analysis and documentation of information. The intern will gain comprehensive exposure to the customer service chain at a leading industrial company, participating in cross-functional projects related to: * Order management and order tracking. * Administration of contracts for strategic customers. * Claims management and post-sales support. * Development of procedures under quality standards. * Implementation of Customer Service best practices. * Analysis of service indicators (OTD, OTIF, Fill Rate, Service Level, among others). * Process standardization and digitalization. * Projects to improve internal and external customer experience. This internship offers comprehensive experience in process management, enabling development of competencies in data analysis, documentation, collaborative work, project management, and continuous improvement. **Fields of Study:** Industrial Civil Engineering, Commercial Engineering, Information and Management Control Engineering, Business Administration Engineering, or related disciplines. We are looking for a proactive and analytical student with an interest in process management, continuous improvement, and customer service operations. The intern will gain hands\-on experience in the end\-to\-end customer service process within a leading industrial company, supporting projects related to: * Order Management and Order\-to\-Cash processes. * Key Account Contract Administration. * Customer Claims Management and After\-Sales Support. * Development and maintenance of standard operating procedures (SOPs). * Customer Service best practices and Customer Experience initiatives. * Service KPI analysis (OTD, OTIF, Fill Rate, Service Level, Claims, among others). * Process standardization and digitalization projects. * Cross\-functional continuous improvement initiatives. * Documentation and knowledge management activities. This internship offers exposure to operational excellence, process governance, customer service management, and continuous improvement methodologies, providing an excellent opportunity to develop analytical, communication, and project management skills. **Preferred Fields of Study:** Industrial Engineering, Business Administration, Commercial Engineering, Information and Management Control Engineering, or related disciplines. *Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE\&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.* *All Managers and HRs in Prysmian are responsible for ensuring DE\&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio\-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.* *Visit our* *DE\&I Page* *to* *learn more about Prysmian's commitments.* Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.