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Job Summary: We are seeking an IT Technical Support professional to provide comprehensive assistance to internal users, ensuring the efficient operation of equipment and technological systems. Key Responsibilities: 1. Provide on-site, remote, and telephone technical support to users 2. Diagnose and resolve software, hardware, network, and peripheral issues 3. Manage and track support tickets to resolution A reputable company is currently seeking an IT Technical Support professional to join its IT team in a 100% on-site capacity in Providencia. The position aims to deliver technical support to internal users, ensuring the proper operation of the organization's equipment, systems, and technological platforms. Main Responsibilities: 1. Provide on-site, remote, and telephone technical support to users. 2. Diagnose and resolve software, hardware, network, and peripheral issues. 3. Perform formatting, operating system reinstallation, and device configuration. 4. Execute data backup and restoration. 5. Assist with equipment inventory, logistics control, and registration of technological assets. 6. Manage and track support tickets to resolution. 7. Document technical interventions and maintain up-to-date records. Requirements: 1. Technical or engineering degree in Networks, Informatics, or related field (graduated, graduating, or in final stage of studies). 2. Minimum 1 year of experience in on-site IT support. 3. Knowledge of: Windows operating systems and reinstallation Networks Antivirus and basic security Data backup Remote support (AnyDesk or similar) Cloud and storage solutions (OneDrive, Google Drive, Dropbox, or similar) Conditions 1. Net salary: $700,000 2. Work modality: On-site 3. Location: Providencia, Santiago 4. Working hours: Monday to Thursday: 08:45–18:30 Friday: 08:45–15:00 5. Contract type: Long-term project (minimum 11 months). -Requirements- Minimum education: University / Professional Institute / Technical Training Center 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, computational, IT
