Control Room Operator

Description

Job Summary: Monitor, control, and coordinate the operation of security systems and critical services to ensure operational continuity and manage incidents. Key Highlights: 1. Manages electronic security and critical services for the corporate building. 2. Coordinates incident and emergency response. 3. Supports evacuation procedures and ensures compliance with protocols. **Control Room Operator:** Monitor, control, and coordinate the operation of electronic security systems and critical building services, ensuring operational continuity, protocol compliance, and efficient management of incidents, emergencies, and client requirements. **Main Responsibilities:** \- Monitor CCTV systems, alarms, and access control systems. \- Manage events and incidents reported through monitoring platforms. \- Coordinate responses from security personnel, maintenance staff, and external vendors. \- Maintain operational logs and records. \- Escalate incidents according to criticality matrix. \- Monitor critical building systems: * Fire detection and suppression. * HVAC (Heating, Ventilation, and Air Conditioning). * Elevators. * Generators. * UPS (Uninterruptible Power Supply). * Critical electrical systems. \- Generate shift reports and incident reports. \- Address internal client and management requests. \- Support evacuation and emergency procedures. \- Verify compliance with operational protocols. **Mandatory Requirements:** \- Completed secondary education. \- Minimum 2 years of experience in monitoring or control room operations. \- Intermediate computer skills. \- Availability for rotating shifts. \- Knowledge of report and logbook preparation. **Desirable Requirements:** \- Technical diploma (mid- or higher-level) in Electronics, Electrical Engineering, Telecommunications, or Automation. \- Experience in corporate buildings. \- Familiarity with BMS platforms and building management systems. **Technical Competencies:** \- CCTV. \- Access control. \- Alarm systems. \- Fire detection. \- Microsoft Office. \- Report writing. \- Emergency protocols. \- Corporate client service. \- Ticket and incident management. **Behavioral Competencies:** \- Attention to detail. \- Analytical ability. \- Organization. \- Ability to work under pressure. \- Effective communication. \- Service orientation. \- Proactivity. \- Responsibility and confidentiality. Salary: $800\.000 \- $850\.000 per month Workplace: On-site employment