IT Technical Support

Description

Job Summary: We are seeking an IT Technical Support professional to provide technical support, participate in equipment renewal initiatives, and ensure operational continuity of systems. Key Highlights: 1. User technical support (hardware and software). 2. Participation in technology renewal projects. 3. Ticket management and support for operational continuity. **IT Technical Support \- 3 months with potential indefinite extension** ----------------------------------------------------------------- **Location:** Providencia\- Las Condes, Santiago **Maximum Net Salary: $900\.000 \- $1\.000\.000** **Work Mode:** On-site **Duration:** 3 months, possibility of indefinite extension ### **Job Description** At Progesys, we are looking for an **IT Technical Support** professional responsible for providing user technical support, participating in technology renewal processes, and ensuring operational continuity of equipment and systems. * **️ Main Responsibilities** * Technical support to users (hardware and software) * Diagnosis and resolution of incidents on computer equipment * Participation in **computer and server renewal plans** * Installation, configuration, and maintenance of equipment * Ticket management and tracking * Support for operational continuity tasks ### **✅ Requirements** * Degree in Computer Science, Information Technology, or related field * Experience in IT technical support (help desk or field support) * Knowledge of **microcomputing (hardware, software, basic networking)** * Experience or participation in **technology renewal projects** (PCs / servers) * Proficiency with ticketing tools * **Desirable** * Knowledge of **ITIL** (incident management, service requests, SLAs) * Experience working within structured IT support processes * Class B driver's license