**Field Service Manager** ========================= FULL TIME 11 DEC 2025 CL \- PUERTO MONTT **Position Summary** **The Manager Field Service is responsible for leading the local field service team, ensuring all service demands are fulfilled with excellence and fully aligned with global processes and regional/divisional strategies. This role ensures team capability, process discipline, and a strong customer experience through effective execution and continuous team development.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Main Responsibilities** ------------------------- * Lead and manage the Field Service team, ensuring high performance, KPI alignment, and adherence to global processes. * Ensure installations, planned maintenance, repairs, emergency support, and special projects are delivered on time, within budget, and with complete reporting. * Maintain and update the skills matrix, identifying gaps and creating development plans for short and long\-term needs. * Oversee Health \& Safety (HSE) training, compliance, accident investigations, and reporting. * Monitor and ensure proper use and maintenance of tools, test equipment, vehicles, and company assets. * Conduct team communication meetings, performance reviews, and manage HR actions such as hiring, promotions, development plans, and disciplinary measures. * Ensure fast and accurate reporting of all service activities to support timely invoicing, cost allocation, statistics, and product/service improvement. * Support field engineers on\-site when required and represent the company professionally during customer visits. * Collaborate with regional, divisional, and global teams and with Innovation for new product introductions and technical alignment. * Manage service escalations, ensuring effective communication and minimal customer impact. * Travel frequently as required. **Skills \& Competencies** -------------------------- * Strong leadership, team management, and employee motivation. * Effective decision\-making and ability to manage priorities and deadlines. * Excellent communication and stakeholder management skills. * Strong understanding of field service operations and customer satisfaction principles. * Ability to quickly learn company products, technologies, and internal processes. **Education \& Experience** --------------------------- * Degree in Mechanical or Electrical Engineering (or equivalent experience). * Proven experience in Field Service Management, preferably in equipment/software manufacturing; food industry experience is a plus. * Advanced proficiency in English (written and spoken). * Previous experience in team leadership. * Resource management training is an advantage. \#LI\-DG1