**Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries where we serve over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles such as finance experts, legal specialists, data scientists, developers, engineers, and designers. **We have a new opportunity for you!** What are we looking for? Design and safeguard the quality of human interaction. This involves not only "supervising" the team but also monitoring service hosts who master communication protocols and crisis management, ensuring that in-person service is warm, professional, and consistent. action: Ongoing training in soft skills and workload management to prevent a "burned-out" team from delivering poor customer service. Guarantee Timely Resolution. Customers must not navigate internal bureaucracy; this role acts as the single point of contact coordinating across different departments to deliver a complete and rapid response. Action: Monitor response times and track the complaint lifecycle (end-to-end) to ensure the issue is resolved at its root cause. Transform individual complaints into collective improvement. Use data (CRM, tickets) not merely to fill spreadsheets, but to identify customer pain points and propose structural changes to management that elevate satisfaction standards beyond expectations. Action: Analyze satisfaction KPIs and case volume to prevent future issues. *If you enjoy challenges and being part of a large company, don’t hesitate to apply.*