IT Support Analyst

Description

Job Summary: We are seeking an IT Support Analyst to provide technical support to users, resolve incidents, and maintain the operational continuity of technology services. Key Highlights: 1. Key role in technical support and IT incident resolution 2. Maintenance of operational continuity for technology services 3. Opportunity to work with diverse technologies Job Description We are seeking an **IT Support Analyst** to provide technical support to users, resolve incidents, and maintain the operational continuity of the organization's technology services. Responsibilities * Respond to and resolve **IT incidents and requests**. * Diagnose hardware, software, network, and connectivity issues. * Install, configure, and maintain equipment and applications. * Manage users, permissions, and access rights. * Manage tickets and comply with **response and resolution SLAs**. * Escalate complex incidents to specialized teams. * Maintain inventory and documentation of technology assets. * Support security initiatives, updates, and infrastructure improvements. Requirements and Qualifications * Technical or university degree in **Computer Science, Computing, Systems, Networks**, or a related field. * Knowledge of **Windows, Microsoft 365, TCP/IP networks, and hardware**. * Experience with **ticketing and remote support tools**. * Familiarity with **Active Directory, Entra ID/Azure AD, and IT administration tools** is desirable. * Strong communication skills and user-oriented mindset. * Ability to diagnose issues, solve problems, and collaborate effectively in a team. Salary: $1\.800\.000 per month Workplace: On-site employment