Network Support Engineer

Description

Job Summary: ILX Network Solutions Chile SpA is seeking a motivated Network Support Engineer to provide daily support for network infrastructure, connectivity, and related IT services in Viña del Mar. Key Highlights: 1. Practical hands-on experience development in networking, infrastructure, and technical support. 2. Structured initial training and continuous technical development. 3. Professional development opportunities and internal promotion. Job Summary **ILX Network Solutions Chile SpA** is seeking a motivated **Network Support Engineer**, with strong technical skills and a service-oriented mindset, to join our team in Viña del Mar. As a Network Support Engineer, you will provide daily support for network infrastructure, connectivity, and related IT services. You will troubleshoot technical issues, monitor network performance, respond to incidents, and collaborate with internal teams to maintain reliable technology services. This opportunity is ideal for candidates with experience in network support, IT support, technical support, telecommunications, help desk, infrastructure, or similar technical roles. Candidates with foundational networking knowledge and transferable technical skills are also encouraged to apply. Responsibilities Provide technical support for network, connectivity, and infrastructure issues. Diagnose and resolve LAN, WAN, Wi\-Fi, VPN, and internet connectivity issues. Monitor network service availability, performance, and status. Respond to technical incidents and requests via support and incident management systems. Assist in the configuration and maintenance of routers, switches, wireless access points, and network equipment. Provide support for user connectivity, network access, and remote access requirements. Troubleshoot common TCP/IP, DNS, DHCP, and connectivity issues. Escalate complex network incidents to senior engineers or specialized teams when necessary. Coordinate with internet service providers, telecommunications providers, and technology vendors. Maintain accurate technical documentation, incident records, and troubleshooting notes. Assist in the installation, replacement, configuration, and upgrading of network equipment. Provide support for basic network security and access control activities. Assist with on-site IT infrastructure and workplace technology as needed. Participate in scheduled network maintenance and improvement activities. Identify recurring technical issues and contribute to service improvement. Requirements Prior experience in network support, IT support, technical support, telecommunications, help desk, infrastructure, or a similar role is valued. Solid general understanding of computer networks and connectivity. Knowledge of TCP/IP, LAN, WAN, Wi\-Fi, VPN, DNS, or DHCP is preferred. Basic knowledge of routers, switches, firewalls, or wireless networks is preferred. Strong problem-solving ability. Good communication and customer service skills. Ability to clearly explain technical information to diverse users. Comfort working with computers, network equipment, incident management systems, and remote support tools. Strong organizational skills and attention to detail. Ability to manage multiple technical requests and priorities. Willingness to learn new networking technologies, systems, and support procedures. Ability to work independently and collaboratively within a team. Relevant technical education, professional training, certifications, or equivalent practical experience are valued. Networking certifications such as Cisco CCNA or similar are advantageous but not mandatory. Applicants meeting most — though not necessarily all — of the requirements are encouraged to apply. Why Work With Us? Develop practical hands-on experience in networking, infrastructure, and technical support. Work with enterprise-grade networking technologies used in modern business environments. Receive structured initial training and continuous technical development. Acquire valuable skills in problem solving, networking, and customer service. Collaborate with technical, infrastructure, operations, and customer service professionals. Gain experience in network monitoring, incident management, and infrastructure projects. Participate in technology upgrades and continuous improvement initiatives. Develop transferable skills to progress into senior network engineering, infrastructure, and technical support roles. Access professional development opportunities and internal promotion paths. Work in a collaborative, professional, and inclusive technology environment. Salary: $1\.200\.000 \- $1\.900\.000 per month Work Location: On-site employment