**Confidential** November 21, 2025 ### **Uncategorized** #### **Key Points** PUERTO VARAS Full\-time Negotiable Fixed Term #### **Job Details** ### **Job Responsibilities** We are looking for a professional responsible for implementing, managing, and integrating a support ticket system together with an SNMP-based monitoring platform, ensuring both systems work in a unified manner to improve operational efficiency and the IT department's response capability. ### **Job Requirements** 1\. Technical Requirements a. Experience implementing support/helpdesk platforms: GLPI, OTRS/OTOBO, Freshservice, Jira Service Desk, Zendesk, or others. b. Solid knowledge of SNMP v2/v3, OIDs, MIBs, traps, and network discovery. c. Experience implementing monitoring platforms: Preferred: Zabbix, LibreNMS, PRTG, Nagios/Icinga. d. Experience integrating systems via API, webhooks, or plugins. e. Ability to create automated workflows: f. Automatic ticket generation from SNMP events. g. Routing by SLA, priority, and alert type. h. Proficiency in Linux systems (Ubuntu/Debian) and networking fundamentals (VLAN, VPN, routing, firewall). 2\. Personal Competencies a. Analytical skills to unify two platforms and design efficient processes. b. Proactivity in proposing improvements and automations. c. Clear communication and ability to document configurations. d. Ability to work independently and meet technical objectives. 3\. Role Responsibilities a. Implement the helpdesk (ticketing) system. b. Implement the SNMP monitoring platform. c. Integrate both systems: Alarms automatic ticket creation\-Support access via JumpSever d. Synchronize statuses/actions. e. Unified dashboards. f. Document processes, configurations, and workflows. g. Train the team on tool usage. h. Continuously maintain and enhance the integrated platform. 4\. Desirable Qualifications a. Zabbix certification. b. Prior experience integrating monitoring platforms with help desks. c. Knowledge of ITIL or best support practices. d. Experience in automation (bash, python) for integration tasks. ### **Benefits