Passenger Services Team Leader

Description

Job Summary: We are seeking a professional to operate and supervise passenger handling for flights, ensuring compliance with Swissport Chile, DGAC, and client regulations, and managing the team. Key Highlights: 1. Lead and train the team in passenger handling. 2. Ensure regulatory compliance and operational quality. 3. Handle emergencies and maintain smooth communication. Summary: Are you ready to take flight in a dynamic and fast-paced aviation sector? As the world’s leading aviation services provider, Swissport delivers ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, our core values — Care, Do the Right Thing, and Win as a Team — guide everything we do. We are currently seeking dedicated individuals who align with these values to join our teams across locations worldwide. **Job Summary** Oversee passenger handling operations for each flight, complying with applicable regulations imposed by Swissport Chile S.A., DGAC, and clients. **Responsibilities** * Maintain order and ensure compliance with DGAC and Swissport Chile regulations and rules. * Possess thorough knowledge of operational and emergency procedures. * Submit reports on operational developments, staff matters, shift team issues, accidents, and incidents occurring during the shift. * Keep the workforce motivated and continuously trained per client requirements. * Plan, assign, and supervise agent shifts and duties for each new workday. * Monitor adherence to scheduled hours, shift organization, and effective communication between passengers and agents. * Be available to respond to any emergencies arising in interactions with passengers or agents, and capable of delivering effective solutions. * Maintain fluent communication with both passengers and agents to identify needs that may be addressed in the future. * Fulfill, record, and report agreed-upon quality parameters for each operation as previously defined with the client. * Promote rapid, efficient, and expedited passenger service. * Submit daily flight reports and keep statistics requested by the client, Swissport, and DGAC up to date. * Record overtime hours, absences, delays, etc., consolidate this information, and forward it to HR. * Conduct team briefings and debriefings. * Periodically monitor correct uniform usage. * Evaluate personnel under supervision and operational procedures. * Supervise acceptance of dangerous goods in accordance with client and DGAC procedures. * Collect ancillary fees per client procedure. * Fulfill responsibilities detailed in the Station’s QHSE Management System Manual and other manuals under one’s responsibility and management, ensuring compliance with ISO 9001, ISO 14001, ISO 45001, and ISAGO standards. **Requirements and Competencies** * Completed secondary education. * Knowledge of areas covered by the Passenger Department. * English proficiency preferred. * Three years of experience in similar roles. * Proactive, responsible, organized, leadership-oriented, etc. * Ability to work under pressure. * Proficiency in Microsoft Office. **What We Offer** * Transportation, subject to individual airport conditions. * Uniform. * Life insurance. * Compensation fund benefits. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to fostering an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation.