Service desk with international presence requires a second-line IT on-site and on-demand support technician to maintain operational continuity and proper functioning of services, serving as the first point of contact for resolution through on-site (field), phone, email, chat, and ticket channels. **Requirements:** Technical studies in computer science, networking, or related fields. At least 1 year of prior experience in on-site IT technical support **Required skills or qualifications:** Knowledge of software installation, Windows Operating Systems, Active Directory or Windows Active Directory, Jira Service Management, Trend Micro, Solman, SAP, Google Workspace, Network Protocols. Must have solid understanding of networks, communication protocols, and network hardware. This includes knowledge of TCP/IP, LAN, WAN, and devices such as routers and switches. Must be able to diagnose and resolve network issues efficiently. Critical thinking and quick response capability are essential. Strong professional ethics in communication and customer/user service. Ability to work in a team and generate solution ideas. **Main responsibilities** Resolve, record, and keep daily workload updated, while keeping end users informed about assigned requests until resolution, maintaining established service levels through any support channel (on-site as needed, phone calls, emails, Google chat, and tickets). Provide second-line solutions for incidents or technical requests at the software, user profiles, operating system, sales force level, and timely escalate to third-line support when the solution cannot be delivered during the first contact or when required according to organizational service protocols. Close all incidents assigned to their work queue by clearly communicating the solution, recommendation, or prevention measures for future incidents to the end user. Proactively escalate irregular situations to the area supervisor. Availability for rotating on-site and on-demand presence across all assigned field sites. (Visiting different nearby plants scheduled twice a month. Transportation included in compensation). Perform any other duties inherent to the position, as well as those assigned by their immediate supervisor. **Net salary:** $650,000.- plus quality, productivity, and attendance bonus of 62,580 net once permanent. On-site work in Puerto Montt. Start date: **January 2, 2026.** Job type: Full-time