Level 1 Support Technician

Description

Job Summary: Initial technical assistance to customers and users, logging incidents and ensuring resolution or escalation. Key Responsibilities: 1. Remote or on-site technical support request handling 2. Monitored service alarm management and 7x24 shift coverage 3. Office support for internal company departments **Mission:** Provide initial technical assistance to customers and users, log incidents, and ensure prompt resolution or escalation. **Main Responsibilities:** * Handle technical support requests remotely or on-site (in the field). * Manage monitored service alarms and participate in 7x24 shifts. * Log support tickets and prepare service reports. * Provide office support to internal company departments. **Requirements:** * **Education:** Certified technician or graduate in technology/informatics, cybersecurity analyst/technician, network technician, data analyst/technician * **Experience:** 1 to 12 months in the field (1+ years of customer service experience preferred). * **Knowledge:** Intermediate-level office software proficiency and equipment maintenance. * **Competencies:** Customer orientation, effective communication, and collaborative teamwork Salary: Starting from $850.000 per month Workplace: On-site employment