IT Specialist IT Support L2

Description

Job Summary: This role ensures operational continuity of systems by diagnosing and resolving incidents, and coordinating with internal teams to restore services. Key Highlights: 1. Manage and resolve incidents in production environments. 2. Strong proficiency in SQL and PL/SQL for error diagnosis. 3. Coordinate with internal teams and communicate effectively with users. **Job Description** ---------------------- 1\) Role Objective Ensure operational continuity of systems by providing incident diagnosis and resolution through technical implementation/support, coordination with internal teams, and documentation in ITSM tools (incident/problem management). 2\) Key Responsibilities * Manage and resolve incidents in production environments, prioritizing based on business impact. * Analyze and execute SQL/PLSQL (Oracle) queries for error diagnosis and resolution. * Validate data and assess impacts on production systems. * Coordinate with internal teams (Development, Infrastructure, QA) to restore services. * Log and document incidents in ITSM tools (e.g., Jira, ServiceNow). * Clearly communicate progress and solutions to users and stakeholders. * Monitor systems and analyze logs for proactive incident detection. * Contribute to continuous improvement and reduction of recurring incidents. 3\) Requirements: * Strong Oracle expertise: analysis and execution of SQL and PL/SQL (packages/procedures), data validation, and impact assessment in production. * Production diagnostics and support: impact-based prioritization, operational mitigation, and coordination to restore service (continuity-focused). * ITSM management/documentation: ticket handling and tracking (e.g., Jira/Confluence or similar), maintaining clear records of actions taken. * Effective communication with business/users: clearly explain issues and progress while maintaining a solution-oriented focus. Desirable: * Basic GCP cloud knowledge (initial exposure, concepts, navigation). This is desirable but not the primary focus of the role. * Monitoring tools (Splunk/Grafana/Datadog or similar). * General understanding of microservices/integrations as context (not mandatory). **Candidate Requirements** -------------------------- * Oracle databases and proficiency in SQL and PL/SQL * Incident management and problem resolution * Analytical and communication skills * Desirable: Knowledge of integration flows (API, MDW, WEBLOGIC, PUB/SUB, etc.) * Desirable: Basic GCP knowledge (Pub/Sub, Logs, K8s) This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Access Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and create opportunities that keep us at the forefront — driving us to continuously reinvent ourselves and deliver the best shopping experience at every touchpoint with us.