**Company Description:** We are over 90,000 people who, every day, dedicate our passion and energy to fulfilling our Purpose: “Simplify and Enjoy Life More.” This Purpose lives today through our physical and digital ecosystem across all our companies (Falabella Retail, Sodimac, IKEA, Tottus, Mallplaza, Falabella Inmobiliario, Falabella.com, Linio, Falabella Financiero, Banco Falabella, Falabella Soriana, Seguros Falabella, Fazil, Fpay, and Falabella Corporativo) and countries (Argentina, Brazil, Chile, China, Colombia, India, Mexico, Peru, and Uruguay). We value diverse perspectives because we understand that diversity is the key to our innovation. We aim to go beyond any limit, constantly challenge ourselves, have fun doing what we love, and leave a mark on what we do. And we know there is one way to achieve this: as ONE TEAM. Discover more opportunities to experience the \#FalabellaExperience at https://muevete.falabella.com/ **Job Mission:** Assist customers in resolving technical issues related to products and services, and handle ticket resolution. **Job Responsibilities:** * Respond to technical support requests by diagnosing problems and providing appropriate solutions or escalating requests as needed. * Advise customers by clearly and comprehensively explaining technical details. * Follow up with customers to ensure timely resolution of requests. * Maintain an updated database with information on technical issues, requests, and solutions, ensuring compliance with customer service standards. * Monitor and track tickets using the helpdesk platform. * Conduct and review IT asset inventory control. * Manage and replenish consumables. * Technical student **Requirements:** **Education:** Technical degree in Computing and Informatics; Systems or related field **Experience:** Knowledge of IT technical support **Knowledge:** Ticket tracking, Software installation, CCTV system knowledge **Software:** Helpdesk – JIRA – Windows operating system – Microsoft Office suite Knowledge of microcomputing Valid student insurance provided by your educational institution Availability for a 6-month internship Availability to carry out the internship in San Bernardo – Pudahuel **Offer Conditions: