Technical and IT Support

Description

Job Summary: We are seeking a Telecommunications Technician with IT knowledge to provide technical and IT support to all company departments and customers, ensuring operational continuity. Key Responsibilities: 1. Technical and IT support for customers and internal departments, including CCTV. 2. Preventive and corrective maintenance of equipment and systems. 3. On-site work for technical support and report generation. **Join KMI Security!** At **KMI**, we are looking for our next **Telecommunications Technician with IT knowledge**, whose primary responsibilities will include: Providing both technical and IT support to all company departments—especially the Monitoring Center—to ensure operational continuity. Providing technical and/or IT support at all customer sites where we deliver services. Support must focus on resolving issues as they arise, as well as preventing potential problems through routine system inspections. **What will be your main challenges?** Providing technical support to users and customers, ensuring timely resolution of issues related to computer systems, networks, CCTV, and other active equipment used by our company. Performing configuration and preventive \- corrective maintenance of equipment and systems, minimizing operational downtime. Responding to on-site technical and/or IT support requests, ensuring effective diagnosis and reporting of electrical, network, and connectivity conditions. Responsible for updating computer systems, networks, and CCTV, ensuring adherence to scheduled maintenance plans. Ensuring data protection and integrity of computer systems, safeguarding information confidentiality. **What are we looking for?** * + Execution of Protocols and Procedures + Routine Operations + Flexibility and Adaptability to Change + Responsibility, Commitment, and Confidentiality Results\-Orientation\-Achievement* Regular On-site Visits * + Vehicle Driving (Mandatory) + Technical Problem Resolution focused on CCTV + IT Problem Resolution **Competencies We Value** * Hikcentral System Proficiency with emphasis on platform support and continuity. * Hardware Installation Physical installation and configuration of equipment; connection to ports, power supply, networks, and additional devices such as printers. * Software Installation Installation and configuration of operating systems and platforms required for equipment and network functionality. * Status Reporting Ability to interpret technical reports for documenting the status of computer systems and networks. * Network \- Connectivity Support and Maintenance Providing second- and third-level support to internal and external customers, addressing requests and requirements according to defined quality standards. **What do we offer?** * Training and development * Recognition program * Affiliation with Caja los Héroes **If you are passionate about technology, on-site work, and seeking new challenges, we invite you to apply and become part of KMI Security!**