**CGS Chile – A Global Leader in Customer Experience** Do you want to lead teams, drive results, and be part of a strategic operation for **one of the country’s leading supermarket chains**? At **CGS Chile**, we are seeking energetic, visionary leaders with a genuine focus on people. **What Are We Looking for in You?** We seek **high-performing Supervisors** capable of coordinating teams in dynamic, multichannel environments. Resolute, empathetic individuals with the ability to support their teams in delivering an exceptional customer experience. **Requirements:** * Experience supervising customer service teams (ideally in Retail). * Knowledge of and proficiency in **social media, backoffice, and front-office operations**. * Strong service orientation, hands-on leadership, and effective communication skills. * Ability to manage KPIs, provide team feedback, and ensure operational compliance. **Your Key Responsibilities** * Lead, support, and develop your team on a daily basis. * Supervise multichannel operations: social media, digital channels, backoffice, and direct customer service. * Ensure a warm, clear, and consistent service experience aligned with retail standards. * Analyze performance metrics, manage outcomes, and propose continuous improvements. * Serve as a bridge between your team and operations: communication, support, motivation, and problem-solving. **What We Value in You** * Human-centered, approachable, and results-driven leadership. * Prior experience as a Supervisor in a Contact Center or Retail environment. * Analytical capability and process-oriented mindset. * Enthusiasm for innovation, learning, and professional growth. **What We Offer You** * Join a **global company** operating in over 20 countries. * Real opportunities for professional development. * A collaborative, respectful, and people-focused culture. * Job stability, continuous learning, and challenging projects that advance your career. Estimated compensation: CLP $800,000 net At **CGS**, we value diversity and foster an inclusive environment for all individuals. **Are you passionate about leadership, people, and creating memorable experiences?** **Then we want to meet you. Join CGS and grow with us.**