Technical Assistant

Description

Job Summary: Technical Assistant in Quilicura for Inchcape Chile, focused on timely and efficient technical support, training, and continuous improvement, ensuring customer satisfaction. Key Highlights: 1. Accelerate your professional development and build a brilliant career 2. Create exceptional experiences for customers and colleagues 3. Be part of a team that values well-being and growth 10 Jun 2026 Santiago, Chile Aftersales \& Technicians Permanent Employee **Location: Quilicura, Chile.** **Work Mode: On Site – Full Time** *Position based in Chile. Not eligible for benefits defined in the International Mobility Policy (Employee Initiated)* Are you looking to accelerate your professional development, build a brilliant career, and thrive within a supportive team? Join Inchcape **Chile**, part of the global Inchcape company. You will play a key role in creating exceptional experiences for our customers and colleagues. We offer numerous opportunities and challenges that will elevate both our business and your career to the next level. Our **Retail \& Network Management team is seeking** a **Technical Assistant – Quilicura** to join **Derco SPA.** The purpose of this role is to achieve customer recommendations through timely and efficient technical support. Provide on-site technical support and training to authorized service centers for prompt resolution of technical issues arising in vehicles, ensuring customer satisfaction and reducing costs related to customer issue resolution policies. Promote continuous improvement of our products based on failure findings and preparation of technical reports to provide visibility to our OEM. **What You’ll Do** * Address customer technical requirements and execute necessary solutions to resolve complex on-site technical issues, utilizing all available resources to minimize vehicle dwell time at our Inchcape Network Technical Services. * Conduct technical inspections as part of certification of our services to ensure adherence to Inchcape standards. * Deliver technical training and upskilling during on-site visits, aiming to enhance the technical proficiency of teams across our dealer network. * Manage effective communication channels with technical teams. * Ensure all factory warranty claims include required evidence and documentation mandated by brands to increase our warranty cost recovery rates. * Generate clear and timely technical reports that accurately capture symptoms and diagnoses, supporting continuous improvement and monitoring of failure rates. * Conduct training on new products and technologies for both commercial and aftersales teams. * Attend on-site locations to perform forensic-type technical inspections in cases requiring analysis of complex situations with potential customer legal actions. * Reinforce specialized technical assistance to fleet customers’ channels when applicable. * Support preparation processes for new units in the operations area whenever special needs arise for rapid execution of technical operations. * Deliver new product presentations and training sessions for sales forces, technical teams, and customer service teams. * Reinforce updating of technical information for our brands with dealers—including diagnostic equipment, maintenance plans, technical operations, and product knowledge. **About You** To succeed in this role, you must have: * Minimum 4 years of mechanical technical experience in the automotive industry * Professional technical education in Mechanical Engineering or related fields * Intermediate English proficiency * Knowledge of electronics and diagnostic systems * Teamwork ability, leadership, and strong communication skills **Job Information:** * **Work Location:** Quilicura * **Work Mode:** On-site * **Working Hours:** Monday–Thursday 08:00–17:30; Friday 08:00–16:30 * **Cafeteria** * **Commuter Buses** **What We Offer** At Inchcape, we are building the future of mobility—and invite you to build it with us. You’ll join a collaborative culture that values well-being, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and fulfill their aspirations. **Start Your Journey** At Inchcape, we are building the future of mobility—and invite you to build it with us. You’ll join a collaborative culture that values well-being, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and fulfill their aspirations. If you’re interested in this position but don’t meet all the requirements, we still encourage you to apply. You may be the ideal candidate for this role—or for another opportunity at Inchcape. **Opportunities for All** Inchcape promotes the inclusion of individuals from all identities, backgrounds, and experiences—ensuring our workforce reflects the diverse global communities where we operate. Learn more here about our Inclusion and Diversity commitments, including our goals, programs, and policies. **About Us** Inchcape is the world’s leading automotive distributor, operating in over 40 markets. We partner with the most important automotive brands to drive sustainable improvements in mobility—today and tomorrow. Our diverse global team of over 16\.000 professionals fosters an inclusive and collaborative culture, delivering exceptional experiences to our customers and partners. We are a dynamic, fast-growing company driving transformation across our industry and redefining the future. Discover more at www.inchcape.com **Additional Information** If you are selected, we will contact you to begin our selection process. We may request additional information to learn more about your experience, education, and professional background.