BackOffice Executive

Description

Job Summary: We are seeking a BackOffice Executive to ensure efficient handling of requests, including closing communication with customers and providing support to Level 1 departments. Key Highlights: 1. Challenging role in problem resolution and customer loyalty. 2. Collaborative and enriching work environment. 3. Promotes values such as positive thinking and caring for people. **Prosegur Alarms** Connect homes and businesses with the most advanced security technology! **Who Are We?** Prosegur Alarms is the alarm and connected monitoring division of Prosegur, a leader in residential and commercial security solutions for homes, shops, and small businesses. Through cutting-edge technology in alarm systems, smart cameras, sensors, and 24/7 monitoring from our Alarm Monitoring Centers, we protect our customers’ most valuable assets. With nationwide presence and global backing, we are the most trusted choice in Chile’s connected security market. **We’re Looking for Talent at Prosegur Alarms!** Today, we want to welcome a **BackOffice Executive** to our team, responsible for ensuring efficient handling of requests—including closing communication with customers—analyzing costs related to payments and discounts, and delivering solution support to Level 1 departments, thereby providing our customers peace of mind knowing their homes and businesses are protected around the clock with state-of-the-art technology and excellence in service. **What Will Your Challenge Be?** * Handle, review in systems, and identify solutions for each assigned case. * Issue credit notes as appropriate to resolve the customer’s request. * Apply discounts or refunds promptly and accurately. * Send corresponding documentation related to the activity promptly and accurately. * Conduct follow-up until closure and communicate the outcome to the customer. * Thoroughly review each customer’s situation to identify root causes and deliver definitive solutions, preventing recurrence of the same issue or customer complaints. * Contact the customer by phone to verify data, supplement information, deliver solutions, or confirm activity closure as appropriate. **What Are We Looking For in You?** * Completed secondary education; technical higher education in Business Administration or a related field is ideal. * Two to four years of experience in customer service within service-oriented companies (telecommunications, security, technology, or call centers), consistently delivering high-quality service standards. * Proficiency in CRM, Oracle, Salesforce, or Genesys. * Advanced proficiency in Microsoft Office. * Availability to work in the commune of Renca, Monday through Friday, on a 44-hour weekly schedule. **What Will You Find at Prosegur Alarms?** * A collaborative and enriching work environment that promotes core workplace values: think positively, be unstoppable, and care about people. * A challenging role where you can contribute meaningfully to problem resolution and customer loyalty. * A range of corporate benefits, including life insurance, training programs, scholarships, and more. **Do You Identify With This Challenge?** Then we look forward to your application—and to welcoming you to Prosegur Alarms! * Commitment to Non-Discrimination: At Prosegur Chile, we promote diversity and inclusion. This job posting aligns with Law No. 21.015, which encourages labor inclusion of persons with disabilities. We invite all individuals meeting the position requirements to apply—regardless of gender, age, ethnicity, religion, sexual orientation, gender identity, marital status, disability, or any other personal condition.