Customer Analyst

Description

Job Summary: We are seeking a Customer Analyst to deliver exceptional customer service by managing complaints and contributing to service differentiation. Key Highlights: 1. Manage quality, marketing, and website complaints. 2. Track and monitor critical cases. 3. Professional development and continuous growth. **Do you want to join Chile's largest supermarket network?** We invite you to join our team. Learn about us and become part of our organization. We offer a pleasant work environment where you can continuously develop and grow, as well as a close-knit and collaborative space that distinguishes our Company. In this opportunity, we are looking for a Customer Analyst responsible for delivering customer service aligned with established guidelines and standards, and consistent with SMU’s vision for its digital channels—contributing to service differentiation objectives for the benefit of our customers. **Key Responsibilities Include:** * Resolve complaints related to Quality, Marketing, and Website. * Contact customers as required by the department. * Enhanced team capability and knowledge to effectively resolve customer issues. * Track and monitor critical cases received, coordinating with involved departments and escalating store-level operational issues to Operations. * Register and analyze customer cases potentially abusing service compensation policies. * Maintain up-to-date case records. * Ensure timely responses from internal departments impacting daily operations. **Requirements:** * Technical or professional degree in administration, public relations, communications, or related fields. * 1\-2 years of experience in team supervision or leadership and customer service. * Proficiency in Microsoft Office or other productivity tools. * Familiarity with customer relationship management (CRM) systems and tools. Knowledge of the Sernac platform is a plus. **We look forward to your application!!!** At SMU S.A., we support and promote Law No. 21\.015 on Labor Inclusion. Additionally, we are certified under the Chilean Standard NCh 3262 on Gender Equality Management and Work-Life-Family-Personal Life Balance. For this reason, we emphasize that all our job opportunities are open to persons with disabilities and without any gender-based distinction or discrimination. At SMU, we strive to foster an inclusive and equitable environment for everyone.