**Additional Information** **Job Number**25187079 **Job Category**Rooms \& Guest Services Operations **Location**The Ritz\-Carlton Santiago, El Alcalde 15, El Golf, Las Condes, Santiago, Region Metropolitana de Santiago, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management First impressions matter. When guests arrive at our hotels, we want to make an unforgettable impression. The same goes for departures. When guests leave, we want them to walk away with a smile and the feeling that we were there for them throughout their stay. We aim to create a unique and memorable experience from start to finish. Our Guest Arrival Experts take the initiative to provide a wide range of services that guide guests through their arrival and departure experiences. They have the freedom to move around their space and do whatever it takes. Whether processing operational needs, fulfilling guest requests, completing reports, or sharing highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. Regardless of your specific role, certain things are critical to success: creating a safe work environment, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your personal appearance, uniform, and communications remain professional. Guest Arrival Experts will be on their feet and moving (standing, sitting, or walking for extended periods) and performing manual tasks (moving, lifting, carrying, pushing, pulling, and placing objects up to 23 kg unassisted and over 34 kg with assistance). It is essential that Guest Arrival Experts perform all these duties (and other reasonable job tasks as assigned) well in order to always do what is right for our guests and our business. *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and enabling access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* With more than 100 award-winning hotels worldwide, the ladies and gentlemen of The Ritz\-Carlton create exceptional experiences that guests remember long after they have left. We seek to attract the world’s finest hospitality professionals to create lasting memories, believing that everyone thrives when empowered to be creative, kind, and compassionate. Every day, we set the standard for extraordinary, personalized luxury service around the world and take pride in delivering excellence in guest care and comfort. Your role will be to ensure that The Ritz\-Carlton's “Gold Standards” are met with kindness and attention every day. The Gold Standards are the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Built upon this foundation and the belief that our culture drives success, The Ritz-Carlton has earned its reputation as the world’s leading luxury hotel brand. As part of the team, you will learn and apply the Gold Standards, including the Employee Promise, Service Values, and Credo. Additionally, we promise to provide you with the opportunity to be proud of the work you do and of your team. By joining The Ritz\-Carlton, you join a portfolio of brands within Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** the best version of yourself.