Technical Services Assistant

Description

Job Summary: We are seeking an organized and proactive Technical Services Assistant to provide support for daily operational and technical service activities—ideal for individuals interested in technological support and maintenance. Key Highlights: 1. Gain hands-on experience in technical services and operational support. 2. Develop problem-solving and fault-detection skills. 3. Advance to roles such as Technical Support Coordinator or Technical Support Specialist. Job Summary We are seeking an organized, proactive, and technically knowledgeable **Technical Services Assistant** to provide support for daily operational and technical service activities in Talca. This is an excellent opportunity for individuals interested in technical support, technology services, equipment support, IT, maintenance coordination, or service operations. You will assist with technical requests, resolve basic issues, document service activities, maintain equipment records, and coordinate routine support tasks. Relevant academic training, technical certifications, internships, customer service experience, personal technical projects, or other transferable skills are valued. Extensive prior experience in technical services is not required. Responsibilities Provide daily support for technical service activities. Receive, log, and track technical service requests. Assist users with routine technical questions and resolution of basic issues. Help identify common equipment, system, software, or connectivity problems. Escalate complex technical issues to the appropriate technician or specialist. Assist with basic equipment and system checks. Help prepare equipment, devices, and technical resources for use. Maintain accurate technical service and equipment records. Update service requests, incidents, and work information in company systems. Monitor pending technical requests and track their status. Collaborate on scheduling and coordination of planned technical service activities. Assist in organizing technical documentation, manuals, checklists, and service records. Support basic testing following repairs, maintenance, updates, or configuration changes. Accurately record equipment failures and other technical issues. Collaborate on technology and equipment inventory records. Provide support for configuring authorized software, devices, or equipment when needed. Assist in preparing basic technical service reports. Clearly communicate routine service updates to users and internal teams. Coordinate information among technical, operations, customer service, and administrative teams. Support preventive maintenance and routine inspection activities. Follow established company procedures regarding technical safety, information security, equipment handling, occupational safety, and general protocols. Requirements Interest in technical services, technology, computing, equipment support, maintenance, or technical operations. Proficiency in using computers, email, and common software applications. Basic knowledge of computing and technology. General problem-solving ability. Strong verbal and written communication skills. Strong organizational skills and attention to detail. Willingness to learn about new equipment, systems, software, and technical processes. Ability to follow instructions and established procedures. Ability to maintain accurate technical and service records. Ability to manage multiple routine tasks and requests. Ability to work independently and collaboratively. Relevant technical, professional, or university education is beneficial but not mandatory. Prior experience in technical support, computing, equipment support, maintenance, customer service, or operations is valued but not required. Internships, technical training, academic projects, personal technology projects, or other transferable experience will also be considered. Why Work With Us? Gain hands-on experience in technical services and support operations. Develop problem-solving and fault-detection skills. Gain practical experience with equipment, systems, devices, and technology. Learn how technical service requests are logged, coordinated, and resolved. Develop technical documentation and record-keeping skills. Gain experience supporting users and internal teams. Learn basic equipment inspection and preventive maintenance processes. Strengthen professional communication and organizational skills. Work alongside technical, operations, customer service, and administrative teams. Develop transferable skills for careers in technical support, IT support, field services, maintenance, and technological operations. Gain experience enabling advancement to positions such as Technical Services Coordinator, Technical Support Specialist, IT Support Technician, Service Technician, or Technical Operations Coordinator. Salary: $650,000 - $800,000 per month Work Location: On-site employment