**Company Description:** At VIGATEC, we have been supporting companies in their technological challenges for over 40 years. Today, we continue evolving, driving a transformation that combines experience with new ways of doing things. Present in Chile, Ecuador, Peru, and Bolivia, we operate in three key areas (Security & Telecom, Payment Methods, and Attendance Control) with a single hallmark: reliable, customer-centric solutions. Together with the more than 250 Viggers who make up our team, we share an inspiring and unifying purpose: Integrating the present with the future. This reflects not only our reason for being but also our way of acting and our values. If you are a curious, collaborative person who wants to make a real impact, join our team and become part of a story that bets on action, innovation, and the strength of its people. LET’S BUILD TOGETHER THE PRESENT AND FUTURE OF VIGATEC AND ITS CLIENTS. **Job Mission:** Your role is to ensure continuity of IT services, resolve incidents, support users, and improve processes for stable operations. **Job Functions:** **Your responsibilities in this position will be:** 1\. Register, analyze, and manage incidents and problems using IT service management systems (ticketing tool). 2\. Conduct root cause analysis to prevent recurrence of problems within the Development Submanagement. 3\. Collaborate closely with development, infrastructure, and operations teams to resolve critical incidents. 4\. Document operational procedures, configurations, and solutions to facilitate problem resolution and team knowledge sharing. 5\. Participate in continuous improvement projects, software updates, and application migrations, ensuring seamless transitions and minimal disruption for users. 6\. Provide assistance to internal and external customers. 7\. Deliver training to internal and external customers. **Requirements:** Bachelor’s degree in Computer Engineering, Civil Informatics, or related field. 3 years of experience in similar positions. Intermediate computer skills. **Offer Conditions:** **Benefits:** * Cafeteria * Meal Card * Health Insurance * Birthday Day Off * Annual IPC-based salary adjustment * Compensation Fund