**JOIN OUR TEAM!** A leading Receptive Operator is seeking to hire a **RESERVATION EXECUTIVE** with experience. **Minimum Requirements (Mandatory):** \- Education: Graduate from CFT or IP, Tourism or related field. \- Experience: **Minimum 1 to 2 years of direct experience in reservation management within receptive operators.** \- Languages: Advanced proficiency in English (spoken and written) for customer service. \- Technical Skills: Familiarity with systems used by receptive operators or similar platforms, as well as strong Excel skills for reporting. **Desirable Requirements:** \- Coursework in management systems for Receptive Operators. \- Experience implementing operational procedures. \- Intermediate proficiency in Portuguese. **Responsibilities:** **\- Daily Operations and System (YCIX)**: Directly responsible for processing and recording all received reservations (direct, email, phone) into the YCIX system, ensuring 100% accuracy (KPI: Reservation Error Rate). A critical task is prioritizing the correct and timely input of inventory and rates into YCIX, guaranteeing online availability. **\- Rate Control and Compliance**: Must strictly apply rates, packages, and policies according to the simplified Rate Master (audit focus), and execute internal rate audit protocols to detect inconsistencies affecting revenue. **\- Customer Service**: Must promptly respond to customer and partner inquiries, providing confirmation documentation. Additionally, provides support to other departments for complex coordination (groups or special requests). **Competencies and Skills:** **\- Attention to Detail**: Ability to maintain precision when entering data and rates, avoiding high-impact errors. **\- Customer Service**: Deliver clear, empathetic, and timely communication to customers. **\- Pressure Management**: Capacity to handle multiple inquiries and tasks simultaneously, especially during peak seasons. **Position Conditions and Benefits:** **\- Working Hours**: Monday to Friday, 9:00 to 19:00\. **\- Incentives**: Includes a Monthly Operational Variable Bonus (based on KPIs for Reservation Error Rate and Customer Satisfaction). **\- Additional Benefits**: Continuous professional development plan and corporate laptop. If you meet the requirements and wish to join our team, please send your CV to: **gerentereceptivo@chirak.cl** with subject line: **Application for Reservation Executive.** **About the Company.** **CHIRAK Wholesaler \& Tour Operator.** We are a company with over three decades of experience in Receptive Tourism in modern, dynamic, and multidisciplinary Chile. Our mission is "to make every trip to Chile an unforgettable experience that meets the expectations of all participants." We advise all our clients based on destination knowledge and personal experience, offering "CHILE" combined with major tourist destinations in Peru, Bolivia, and Argentina. We are the exclusive Gray Line representatives in Chile, serving passengers from all five continents with the quality and professionalism of Gray Line World Wide. Job type: Full-time