Reservation Assistant

Description

Job Summary: We are seeking an organized, customer-oriented Reservation Assistant to support daily travel, accommodation, and transportation bookings, coordinating with suppliers and managing inquiries. Key Highlights: 1. Gain practical experience in travel and hospitality reservations 2. Develop skills in customer service and reservation management 3. Familiarize yourself with travel reservation systems and tourism operations Job Summary **Travel2Maldives Travel \& Business Services Chile SpA** is seeking an organized, customer-oriented, and detail-oriented ***Reservation Assistant*** to join our travel and business services team in Talca. As a Reservation Assistant, you will provide daily support for travel, accommodation, transportation bookings, itinerary updates, supplier coordination, customer inquiries, and reservation management. You will work closely with the reservations, travel operations, customer service, hotel, transportation provider, tour operator, and other partner departments to ensure reservations are processed correctly and customers receive clear, timely information. This position is ideal for individuals with no or limited professional experience who are interested in tourism, travel agencies, reservations, hospitality, aviation services, customer service, or travel operations. Responsibilities: Receive and process travel booking requests. Assist with hotel and accommodation reservations. Handle flight and transportation booking requests as applicable. Assist with tours, transfers, and travel service reservations. Verify accuracy and completeness of reservation details. Enter and update reservations in authorized reservation systems. Prepare and update customer itineraries. Send authorized reservation confirmations to customers. Monitor pending and unconfirmed reservations. Follow up with hotels, tour operators, and transportation providers. Assist customers with routine reservation inquiries. Provide authorized information on reservation terms and schedules. Support reservation changes and cancellations. Assist with reservation change requests according to established procedures. Monitor schedule or supplier changes affecting existing reservations. Communicate authorized reservation changes to customers. Maintain accurate passenger and traveler information. Assist with rooming lists and passenger lists as applicable. Maintain digital reservation documentation and records. Monitor shared reservation email inboxes and work queues. Assist with travel vouchers and reservation confirmations. Handle routine pre-travel customer inquiries. Coordinate reservation requirements with travel operations teams. Assist with payment documentation and invoicing. Maintain reservation records in Excel or Google Sheets. Prepare basic reservation reports. Appropriately escalate complex issues related to tickets, refunds, suppliers, or reservations. Comply with customer information privacy and security procedures. Participate in improving reservation service and operations. Requirements: Completed secondary education or equivalent qualification. Technical or professional training in Tourism, Hospitality, Travel Management, Business Administration, Aviation Services, or a related field is considered advantageous. Prior experience in reservations, tourism, hospitality, travel agencies, customer service, or administration is helpful but not mandatory. Approximately 0–1 year of relevant experience is required. Recent graduates and individuals beginning their careers in tourism are encouraged to apply. Strong customer orientation. Good oral and written communication skills. Excellent organizational and follow-up abilities. Outstanding attention to detail. Comfort communicating via telephone and email. Basic to intermediate knowledge of Microsoft Excel. Familiarity with Word, Outlook, or Microsoft 365\. Familiarity with reservation platforms is considered advantageous. Knowledge of Amadeus, Sabre, Travelport/Galileo, or another GDS is beneficial but not required. Basic knowledge of tourism and travel terminology is considered advantageous. English proficiency is beneficial, especially for international reservations. Ability to manage multiple reservations and deadlines. Ability to remain organized amid unexpected reservation changes. Strong problem-solving skills. Ability to identify reservation issues requiring escalation. Willingness to learn reservation systems and tourism industry procedures. These requirements align with current reservation vacancies in Chile. The current Reservation Assistant position accepts 0–2 years of experience and seeks candidates with studies in tourism, hospitality, or administration, English proficiency, reservation system knowledge, and digital skills. Why Work With Us? Gain practical experience in travel reservations. Develop skills in hotel, transportation, and tourism reservations. Gain experience communicating with travel suppliers. Learn how to prepare professional itineraries. Develop customer service and reservation management skills. Familiarize yourself with travel reservation systems. Strengthen administrative and Excel skills. Gain experience managing reservation modifications and cancellations. Work alongside tourism, travel, hospitality, and customer service professionals. Acquire transferable experience relevant to travel agencies, airlines, hotels, tour operators, and corporate travel. Participate in improving travel services. Build a professional career path toward roles such as Reservation Agent, Travel Consultant, Reservation Coordinator, Travel Operations Coordinator, or Corporate Travel Specialist. Salary: $550\.000 \- $750\.000 per month Work Location: On-site employment