**Additional Information** **Job Number**25189529 **Job Category**Rooms & Guest Services Operations **Location**AC Hotel Santiago Cenco Costanera, Avenida Vitacura 130, Providencia, Santiago, Chile, Chile, 7510605 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Our work goes beyond providing guests with seamless check-in and check-out. Above all, we must create a unique and memorable experience. Our Guest Experience Specialists proactively offer a wide range of services that guide guests throughout their stay. Their role extends beyond conventional front desk duties, as we expect them to take ownership of guest service in key areas of the hotel by thinking "guest first." They are empowered to move around their space and do what needs to be done. Whether it’s handling operational needs, responding to guest requests, preparing reports, serving high-quality meals, or sharing local points of interest, Guest Experience Specialists ensure guests feel transactions are part of the experience. Regardless of your position, certain things are essential for success—creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communication remain professional. The Guest Experience Specialist role requires being on your feet and moving (standing, sitting, or walking for extended periods) and actively engaging in your work (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds (11.4 kg) without assistance; reaching above the head and below the knees, including bending, twisting, pulling, and stooping). It is essential that Guest Experience Specialists perform all these tasks flawlessly (and any other reasonable task assigned)—ensuring our guests are always satisfied and our business continues to thrive. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent secondary education. Related Work Experience: No related work experience required. Supervisory Experience: None. License or Certification: None *At Marriott International, we are committed to promoting equal employment opportunity, treating everyone with dignity and respect, and providing equal opportunities for all. We have fostered an environment where our employees’ individualities are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our workforce. We ensure prevention of discrimination based on protected characteristics, including disability, veteran status, and any other aspect covered by applicable law.* At AC Hotels, we believe attention to detail is the highest form of generosity we can offer. Whether it’s the refinement of a gesture when serving a drink or the elegance of an environment meticulously designed down to the smallest detail, at AC Hotels, our team believes that if you have time to do something, you have time to do it with care. Our guests recognize and appreciate the precision in design that defines AC Hotels, as well as the meticulous attention to detail demonstrated by our teams. If you are seeking an environment where hospitality truly comes to life, AC Hotels offers the setting you’ve been looking for. Our teams are driven by a distinctly international mindset and a passion for detail. Naturally curious, they thirst for new discoveries. Always up-to-date on the latest trends in art, technology, and design, they are eager to share with others—and therefore with our guests. Our teams are deeply committed to satisfying those around them and constantly ask how they can improve the service they provide. If you see yourself in this description, we invite you to explore available job opportunities at AC Hotels. By joining AC Hotels, you become part of the Marriott International portfolio of brands. **Join** a company that empowers you to bring your best self, **find** meaning in your professional life, **be part of** an exceptional international team, and **become** the best version of yourself.