**ITSM ServiceNow Architect** Work Mode Hybrid (combination of remote and on\-site work) **Technical skills (Required \- Mandatory)** ServiceNow ITSM, ITOM, ITAM (HAM/SAM), ITBM, eBonding/ Integrations, Open Source solutions Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies; Non Functional Requirements Architecture definition, design and development tools Scripting, COTS , TMF standards like SID, eTOM, TAM **Technical skills (Required \- Nice to have)** ServiceNow SecOps **Language skills needed** English **People skills** Lead a Architect team of 5 and 20\-25 Senior Developers/Developers **Soft skills*** Experience in running operations with ITIL processes / ITIL certified. * Excellent Analytical and troubleshooting skill. * Excellent in Verbal, written communication. * Creative thinking in implementing Service improvements (automation, incident reduction, etc.). * Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands. * Experienced in running operations following ITIL processes. * Experienced in writing RFPs solutions and presentations during client visits. * Experience with leading a geographically separated customers and onshore/offshore teams * Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information. 0 ServiceNow ITSM, ITOM, ITAM (HAM/SAM), ITBM, eBonding/ Integrations, Open Source solutions Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies; Non Functional Requirements Architecture definition, design and development tools Scripting, COTS , TMF standards like SID, eTOM, TAM **Skill Level** * Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out. * Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization. * define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain. * Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide. * Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. * Review architectural decisions, architecture solution, re\-engineering architectures to meet project requirements. Ability \& Experience to define at an architectural ( in consultation with Architects ) and design level of detail, technical solutions aligned with business problems. * Experience designing and implementing client facing solutions leveraging involving ServiceNow. * Experience of performance compliant design, sustainable solution architecture * Experience implementing and integrating enterprise software applications. * Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions * Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment. * Design and develop ServiceNow data model to support process integrations * Ability to understand ServiceNow lifecycle, multitask, time management skills * Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments. * Business analysis and requirements gathering abilities. * Ability to learn technology quickly through instruction and self\-training * Practical experience with agile methodologies/tools Expert Kindly share English profile only, with net salary expectations (renta líquida mensual)