Customer Service Executive

Description

Job Summary: A leading entertainment company is seeking a Customer Service Executive to provide responsive and empathetic customer support, managing inquiries and complaints across multiple channels. Key Highlights: 1. Customer service in the entertainment sector 2. Multichannel management of inquiries and complaints 3. Focus on positive customer experience A prominent entertainment company seeks a Customer Service Executive capable of delivering timely, empathetic, and effective support to customers of our brands, handling inquiries, requests, and complaints via various contact channels, ensuring a positive and brand-aligned customer experience. Key Responsibilities - Handle and manage customer requests via telephone calls, emails, WhatsApp, and other digital channels. - Resolve inquiries regarding services, events, reservations, promotions, and venue operations. - Escalate and track complaints, ensuring appropriate response times. - Record and update information in internal systems (CRM or similar). - Coordinate with operations teams and venues to resolve specific cases. - Maintain courteous, empathetic communication aligned with the brand’s service experience. - Identify opportunities for service improvement and report recurring issues. Requirements - Prior experience in customer service or contact centers (preferred). - Proficiency in handling multiple service channels (phone, email, messaging). - Strong oral and written communication skills. - Basic to intermediate proficiency in digital tools (email, Excel, CRM). - Strong customer orientation, empathy, and problem-solving ability. - Availability to work on a 5x2 schedule. Conditions - Work mode: Hybrid - Working hours: Administrative schedule, 5x2 shifts - Location: Las Condes We seek individuals with a positive attitude, strong service orientation, and enthusiasm for creating memorable experiences for our customers.-Requirements- Minimum education: High school diploma (General or Technical) 1 year of experience Keywords: service, customer, support, attention