IT Support

Description

Position Summary: IT Technical Support responsible for IT incident management and resolution, software diagnostics, equipment installation and configuration, inventory management, and user training. Key Highlights: 1. IT Incident Management and Resolution 2. Comprehensive Hardware and Software Support 3. Network, Communications, and Videoconferencing Management DCS is seeking a professional to serve as an IT Technical Support in the commune of Ñuñoa, to cover a replacement position in September 2026. Main Responsibilities: * Manage and oversee incident resolution. * Provide support in identifying and resolving issues—at an advanced level—or otherwise escalate them to the support team at our Paris office. * Diagnose and resolve software-related issues and conflicts on workstations; escalate to other resolution teams when solutions fall outside the scope of responsibility. * Unbox, assemble, install, connect, configure or reconfigure desktop equipment (desktops, laptops, landline or mobile phones, videoconferencing systems, printers, scanners, Smart TVs and monitors, and other peripherals), ensuring full operational readiness for end users. * Add or replace hardware and/or software components within workstation environments or shared network-connected resources, and verify proper functionality of all associated elements. * Inspect, install, and provide remote hands support for network equipment diagnostics and installation. * Maintain up-to-date inventory records for all equipment under supervision. * Train new users on assigned computing equipment and procedures for interacting with the field support team. * Organize cabling for computing equipment. * Maintain order and inventory of IT storage areas located at client premises. * Install, configure, uninstall, and activate all licensed software, software developed by the Company, or any other software used on the equipment. * Provide technical assistance and manage video calls using ZOOM and Microsoft Teams applications. Job Requirements: * Minimum 3 years of experience in IT Support * Intermediate to advanced English—mandatory * Proficiency in Office productivity software * Knowledge of networks and communications, videoconferencing * Excellent interpersonal skills and strong soft skills. Conditions: * Replacement for 4 days in September (09-14; 09-16; 09-21; 09-25) * Working hours: Monday to Thursday, 09:00–17:30; Friday, 09:00–13:00 * Cafeteria: No meal allowance—employees must bring their own * Dress code: Semi-formal * Compensation: Pro-rated based on days worked, according to a monthly net salary of CLP 1,000,000. Apply by attaching an updated CV.