At **Readiness IT Latam**, a leading digital transformation company with presence in **Latin America and Europe**, we work with cutting-edge technology and participate in high-impact global projects. We are in the middle of an expansion process and want to integrate a **Service Manager** with strategic vision, focus on operational excellence, and leadership capabilities. **Main Responsibilities** * Manage client relationships, understanding their needs and acting as the primary point of contact. * Define, coordinate, and ensure compliance with service level agreements (SLAs). * Plan and supervise end\-to\-end service delivery, managing activities, resources, and methodologies. * Lead technical teams ensuring quality, efficiency, and agreement compliance. * Manage incidents, problems, risks, and changes, guaranteeing operational continuity. * Implement and maintain quality standards, promoting continuous improvement. * Prepare periodic reports and keep process and procedure documentation up to date. * Identify opportunities for service optimization and improvements. * Manage assigned budgets, optimizing resources. * Maintain smooth communication with internal departments and collect customer feedback to drive improvements. * Ensure regulatory compliance and contribute to the company's global objectives. **Requirements** * **Advanced English** (spoken and written), mandatory. * **Proven experience leading end\-to\-end services**, ideally in dynamic environments with multiple stakeholders. * **Previous experience in TELCO or IT industries** (highly valued). * Knowledge in incident, problem, and change management (ITIL is a plus). * Experience leading technical and support teams. * Analytical skills, customer orientation, and strong communication abilities. * Strong focus on quality, continuous improvement, and risk management. **Work Model and Conditions** * **Hybrid 3x2 model** (3 days onsite / 2 remote). * **Location: Las Condes.** * **Indefinite contract from the start.** If you are looking for a challenge in an innovative, global, and growing company, we invite you to apply and become part of Readiness IT Latam! Job type: Full-time