Technical Service Manager

Description

Job Summary: We are seeking a Technical Service Manager to lead and coordinate technical support and assistance operations, ensuring efficient and high-quality customer service. Key Highlights: 1. Lead and coordinate field technical service, maintenance, and support 2. Supervise diagnostics, repairs, and installations 3. Analyze failures and propose technical and operational improvements **Job Description** We are seeking a **Technical Service Manager** to lead the technical support and assistance operations, ensuring efficient and timely handling of customer requests. This role is responsible for coordinating technicians, field services, maintenance activities, and resources to achieve high standards of quality and operational continuity. **Key Responsibilities** * Lead and coordinate activities related to **field technical service, maintenance, and support**. * Plan site visits, assign technicians, and organize resources based on priorities and customer requirements. * Supervise diagnostics, repairs, installations, and preventive and corrective maintenance. * Monitor response times, service fulfillment, productivity, and quality using management indicators. * Coordinate spare parts, tools, and suppliers required to execute work efficiently. * Manage customer requests and case escalations, maintaining smooth communication with customers and internal departments. * Analyze recurring failures and propose technical and operational improvements to reduce resolution time and costs. **Requirements** * Technical or professional degree in **Mechanical Engineering, Electrical Engineering, Electronics, Industrial Maintenance**, or a related field. * **4 to 7 years of experience** in technical service, maintenance, or equipment support. * Experience leading technicians and coordinating field services. * Knowledge of preventive and corrective maintenance and failure diagnostics. * Proficiency in Microsoft Office; ERP or service management system experience is desirable. * Ability to coordinate customers, suppliers, and technical teams. Salary: $1\.600\.000 \- $2\.400\.000 per month Workplace: On-site employment