Field Support Technician

Description

Job Summary: We are seeking a proactive, service-oriented Field Support Technician to install, maintain, and provide technical support for biometric and access control systems. Key Highlights: 1. Applied technical work with biometric technologies and security systems. 2. Professional development in installation, diagnostics, and specialized networks. 3. Autonomy to resolve incidents and organize activities. About the Role At **TQCF Biometric Technology and Access Control**, we are looking to hire a **Field Support Technician** to deliver installation, maintenance, and technical support for biometric systems, access control equipment, and technology solutions deployed at our clients’ facilities. The selected candidate will be responsible for addressing technical requirements on-site, diagnosing faults, performing configurations, and ensuring operational continuity of installed systems. This role will work closely with Technical Support, Operations, Engineering, Implementation, and Customer Service teams, maintaining ongoing communication with end users and technical contacts. We seek a solution-oriented, responsible, and service-focused professional with knowledge in hardware, networking, electronics, or access control systems. Why Join Us? **Applied Technical Work:** You will have direct contact with biometric technologies, access systems, and security devices. **Professional Development:** You will strengthen your expertise in installation, diagnostics, networking, and specialized technical support. **Autonomy:** We value technicians capable of resolving incidents and organizing their on-site activities independently. **Customer Interaction:** You will gain experience working directly with end users and technical contacts. **Continuous Learning:** You will participate in implementations and maintenance across various platforms and equipment. Main Responsibilities * Address technical requirements on-site. * Install biometric equipment and access control systems. * Configure associated devices and platforms. * Perform preventive and corrective maintenance. * Diagnose hardware and software failures. * Verify network connectivity and communications. * Configure IP addresses and basic network parameters. * Conduct functional tests after installations or repairs. * Replace defective components as required. * Provide support for biometric readers, cards, and access devices. * Inspect electronic locks and controllers. * Support integration of equipment with management systems. * Log tickets and resolved incidents. * Document solutions and completed work. * Keep installed equipment information up to date. * Escalate complex incidents to the engineering team. * Coordinate technical visits with customers. * Adhere to service schedules and routes. * Maintain control of tools and spare parts. * Coordinate material requests with Logistics. * Deliver basic user training. * Prepare technical service reports. * Participate in new implementations. * Comply with safety and quality standards. * Identify opportunities for improvement in installations and support. What We Are Looking For **Experience:** 2–4 years of experience in technical support, field support, system installation, networking, electronics, or related fields. **Education:** Higher Technical Degree in Computing, Electronics, Telecommunications, Networking, Automation, or a related discipline. **Hardware:** Experience diagnosing and replacing components. **Networking:** Basic or intermediate knowledge of TCP/IP, structured cabling, switches, and connectivity. **Support:** Experience supporting users and resolving incidents. **Installation:** Ability to perform configurations and commissioning of equipment. **Organization:** Ability to manage visits, priorities, and simultaneous requests. **Communication:** Strong interpersonal skills with customers and ability to clearly explain solutions. Preferred Qualifications * Experience with biometric systems. * Experience with access control systems. * Knowledge of fingerprint readers, facial recognition, or RFID cards. * Experience with CCTV. * Knowledge of structured cabling. * Proficiency in Windows and remote support tools. * Basic SQL knowledge. * Experience with ticketing systems. * Knowledge of LAN networks. * Experience installing IoT devices. * Class B driver’s license. * Availability to conduct on-site visits. * Experience with electronic security systems. Salary: $1\.300\.000 \- $2\.900\.000 per month Workplace: On-site employment