Senior Operations Specialist

Description

Job Summary: We are seeking a Senior Operations Specialist to strengthen the planning, control, and improvement of operational processes, providing analysis and recommendations to support strategic decision-making. Key Highlights: 1. Direct operational impact on efficiency, productivity, and quality. 2. Cross-functional perspective working with various business areas. 3. Professional development in operations, data analysis, and continuous improvement. About the Role At **Bayco Business Services and Commercial Management**, we are looking to hire a **Senior Operations Specialist** to strengthen the company’s operational process planning, control, and improvement. The selected candidate will play a key role in tracking KPIs, analyzing performance, coordinating across departments, and executing initiatives aimed at improving productivity, quality, costs, and service levels. This position will work closely with Administration, Finance, Sales, Customer Service, Logistics, and Management teams, delivering analysis and recommendations to support decision-making. We seek a professional with solid experience in operations, management control, or process improvement, strong analytical capabilities, and autonomy to lead optimization initiatives. Why Join Us? **Operational Impact:** You will directly contribute to initiatives targeting improved efficiency, productivity, and quality. **Cross-Functional Perspective:** You will collaborate with multiple departments and gain an integrated understanding of the business. **Autonomy:** We value professionals capable of identifying issues, prioritizing actions, and proposing solutions. **Professional Development:** You will deepen your expertise in operations, data analysis, planning, and continuous improvement. **Strategic Involvement:** Your analyses will support critical decisions related to operational management. Key Responsibilities * Analyze the performance of core operational processes. * Monitor KPIs for productivity, quality, costs, and compliance. * Prepare daily, weekly, and monthly reports. * Consolidate information from various departments. * Identify deviations from targets and plans. * Investigate root causes of operational issues. * Propose corrective and preventive actions. * Track implementation of improvement plans. * Participate in operational planning processes. * Prepare demand or workload forecasts and projections. * Analyze resource utilization. * Support staffing and capacity planning. * Analyze response times and service levels. * Maintain updated dashboards and management boards. * Prepare executive presentations for supervisors and management. * Coordinate information with Finance and Administration. * Support operational cost analysis. * Identify opportunities for expense reduction. * Participate in continuous improvement projects. * Document and standardize processes. * Design operational controls. * Support implementation of new tools. * Identify automation opportunities. * Coordinate initiatives across departments. * Support supplier management as required. * Monitor SLA compliance. * Analyze operational trends and risks. * Participate in performance reviews. * Support and mentor junior analysts or coordinators. * Prepare recommendations to optimize processes and resources. What We Are Looking For **Experience:** 5–8 years of experience in Operations, Management Control, Administration, Logistics, Business Services, or related fields. **Education:** Bachelor’s degree in Industrial Civil Engineering, Industrial Engineering, Business Engineering, Business Administration, or a related field. **Operations:** Experience analyzing, coordinating, and improving operational processes. **Analysis:** Ability to work with large volumes of data and generate actionable recommendations. **KPIs:** Experience managing operational and financial KPIs. **Excel:** Advanced proficiency in Microsoft Excel. **Organization:** Ability to manage multiple projects, priorities, and deadlines simultaneously. **Communication:** Ability to present information clearly to various organizational levels. Preferred Qualifications * Power BI proficiency. * SQL knowledge. * Experience with SAP, Oracle, Dynamics, Softland, or other ERP systems. * Knowledge of Lean Management. * Experience with continuous improvement methodologies. * Six Sigma knowledge. * Experience automating reports. * Proficiency with Business Intelligence tools. * Experience in budgetary control. * Capacity planning knowledge. * Experience managing SLAs. * Supplier management knowledge. * Experience in service, retail, logistics, or consulting firms. * Experience supporting operational transformation projects. Salary: $2.000.000 – $4.100.000 per month Work Location: On-site employment