Order Support Assistant

Description

Job Summary: We are seeking an organized, service-oriented Order Support Assistant to support order processing and daily customer service operations. Key Highlights: 1. Gain hands-on experience in order management and customer-facing operations. 2. Develop customer service and professional communication skills. 3. Opportunity to advance in logistics, sales, and operations careers. Job Summary We are seeking an organized, responsible, and service-oriented **Order Support Assistant** to support order processing and daily customer service operations in Maipú. This is an excellent opportunity for individuals interested in order management, customer service, logistics, sales support, administration, or commercial operations. You will assist in processing and monitoring customer orders, maintain up-to-date information, respond to routine order inquiries, coordinate with internal teams, and provide customer support throughout the purchasing process. We value academic training, professional internships, retail sector experience, customer service, administration, logistics, or other relevant transferable skills. Extensive prior experience in order management is not required. Responsibilities Assist in entering and processing customer orders. Review order information to verify accuracy and completeness. Update order details in company systems, spreadsheets, or databases. Monitor orders from initial processing through to completion or delivery. Respond to customers’ routine inquiries regarding their orders. Inform customers about order status and available delivery information. Assist with order changes, cancellations, or corrections per established procedures. Follow up on pending, delayed, incomplete, or unresolved orders. Coordinate routine order information with sales, customer service, warehouse, logistics, and operations teams. Help identify incorrect or missing order information and coordinate corrections. Maintain accurate customer and order records. Assist in preparing order confirmations and related documentation. Monitor shared email inboxes, support queues, and order requests. Assist in resolving routine order discrepancies. Escalate complex order or customer issues to the appropriate team. Support basic returns, exchanges, or order adjustments as applicable. Assist in maintaining product, customer, and order information. Assist with order reconciliation and documentation. Prepare basic order status and activity reports. Assist in following up on pending customer requests and follow-up activities. Communicate professionally with customers and internal teams. Follow established procedures for customer service, order processing, data protection, and company policies. Requirements Interest in customer service, order processing, logistics, administration, sales support, or commercial operations. Proficient use of computers, email, spreadsheets, and common software applications. Basic computer literacy and data entry skills. Strong oral and written communication skills. Good organizational skills and attention to detail. Customer orientation and willingness to assist with routine inquiries. Basic numeracy and problem-solving skills. Ability to maintain accurate order and customer information. Willingness to learn new systems and business processes. Ability to follow established procedures and instructions. Ability to manage multiple routine tasks and priorities. Ability to work independently and collaboratively. Familiarity with order management systems, CRM, ERP, e-commerce, or inventory systems is valued but not required. Relevant studies in administration, business, logistics, commerce, or a related field are valued but not required. Prior experience in customer service, retail, administration, logistics, sales support, or order processing is valued but not required. Professional internships, academic projects, part-time work, or other transferable experience will also be considered. Why Work With Us? Gain hands-on experience in order management and customer-facing operations. Develop customer service and professional communication skills. Gain experience processing and monitoring customer orders. Strengthen data entry, spreadsheet handling, and administrative skills. Learn how order management and fulfillment processes work. Gain experience in customer-facing operations, logistics, warehousing, and sales. Develop problem-solving and order management skills. Learn how CRM, ERP, order management, and other enterprise systems are used. Work alongside customer service, sales, logistics, warehouse, and operations teams. Develop transferable skills for careers in customer service, logistics, order management, sales support, and commercial operations. Gain experience enabling advancement to roles such as Order Management Coordinator, Customer Service Representative, Sales Support Coordinator, Logistics Coordinator, or Customer Operations Specialist. Salary: $600\.000 \- $750\.000 per month Work Location: On-site employment