Summary: Join a growing team as a ServiceNow Tester, focusing on manual testing and transitioning to automation, collaborating with product owners and developers. Highlights: 1. Opportunity to grow into automation with ServiceNow ATF 2. Collaborate with Product Owners, Developers, and Business Systems Analysts 3. Contribute to improving QA processes and best practices **ServiceNow Tester – Manual \& Automation (Contractor, Remote, LATAM)** ======================================================================== We’re looking for a **ServiceNow Tester** to join a growing ServiceNow team at one of our major customers. This is a great opportunity for a mid\-level QA who enjoys hands\-on testing and wants to grow into automation, helping build and mature the QA practice for the ServiceNow platform. You’ll start with a strong focus on manual testing, gradually taking ownership of test automation using ServiceNow ATF, in close collaboration with Product Owners, Developers, and Business Systems Analysts. **Start date**: ASAP **Contract type**: Contractor, Full\-Time, Remote **Work hours**: Monday to Friday, 8 am to 5 pm PST **️ What You’ll Be Doing** -------------------------- * Execute manual testing for ServiceNow applications, mainly ITSM and CSM * Develop and maintain test cases and test plans * Identify, document, and track defects using QA tools * Perform regression testing to ensure platform stability * Collaborate with POs and stakeholders to understand requirements * Support User Acceptance Testing (UAT) * Begin designing and implementing automated tests using ServiceNow ATF * Contribute to improving QA processes and best practices **✅ What You Need to Succeed** ------------------------------ ### **Must\-haves** * 3\+ years of experience in Software Quality Assurance * Hands\-on experience testing ServiceNow (any module) * Strong background in manual testing * Experience or working knowledge of ServiceNow Automated Testing Framework (ATF) * Familiarity with test case management and defect tracking tools * Good communication skills and ability to work collaboratively in a distributed team ### **Nice\-to\-haves** * Experience with Selenium or other automation tools * ServiceNow certification * Experience working in Agile environments * Exposure to large\-scale or enterprise platforms **Our Recruitment Process** --------------------------- Here’s what to expect from our candidate\-friendly interview process: * **Initial Interview** – 60 minutes with our Talent Acquisition Specialist * **Culture Fit** – 30 minutes with our Team Engagement Manager * **Technical Assessment** – Online Challenge/Multiple Choice Questionnaire * **Final Stage** – 60 minutes with the Hiring Manager **Why Join Launchpad?** ----------------------- We believe that great work starts with great people. At Launchpad, we offer: * Fully remote work with hardware provided * Global team experience with clients in North America * Competitive USD compensation * Training and learning stipends * Paid Time Off (vacation, personal, study) + ️ A culture that values autonomy, purpose, and human connection ***✨ Ready to make your mark? Apply now and be part of something exciting.***