**Additional Information** **Job Number**25189527 **Job Category**Rooms \& Guest Services Operations **Location**AC Hotel Santiago Cenco Costanera, Avenida Vitacura 130, Providencia, Santiago, Chile, Chile, 7510605 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Operate the telephone switchboard to answer guest calls. Handle wake-up call requests, call screening and other telephone-related requests. Inform guests of received messages (e.g., voicemail, mail, fax) during their absence and forward them as needed. Record and respond to all calls, questions or guest requests and resolve their issues. Receive, record and relay messages accurately, completely and legibly. Input all guest requests or problems using computer systems, contact appropriate staff or department (e.g., bell staff, housekeeping) and follow up on requests or issues to ensure full guest satisfaction. Inform guests about room features, hotel services and provide suggestions on places to visit. Assist guests wishing to use the internet. Report accidents, injuries and unsafe working conditions to a supervisor. Follow and comply with all brand policies and procedures; ensure clean and complete uniform is worn; maintain a professional and neat appearance at all times in the workplace; respect confidentiality when sharing brand and/or hotel information and protect all company assets. Welcome and greet guests according to brand standards, anticipate their needs and respond accordingly, assist disabled persons and warmly thank guests. Use clear and courteous language in all communications; answer the phone using appropriate language. Develop positive and constructive professional relationships with peers; work together and support each other to achieve common goals. Comply with quality requirements and standards. Read and visually verify information in various formats; be accustomed to standing, sitting and moving for extended periods or throughout the shift. Move, lift, carry, pull and place loads weighing up to 4.5 kilograms independently. Perform all other tasks requested by supervisors that are consistent with the position. RECOMMENDED QUALIFICATIONS Education Level: High school diploma or equivalent secondary education. Related Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to promoting equal employment opportunity, treating every individual with dignity and providing equal opportunities for all. We have established an environment where the unique characteristics of our employees are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills and experiences of our workforce. We ensure prevention of discrimination based on protected criteria, including disability, veteran status and any other aspect covered by applicable law.* At AC Hotels, we believe attention to detail is the highest form of generosity we can offer. Whether it's the refinement of serving a drink or the elegance of an environment designed down to the smallest details, at AC Hotels, our team and we believe that if you have time to do something, you have time to do it with care. Our guests recognize and appreciate the precision in design that defines AC Hotels, as well as the attention to detail demonstrated by our teams. If you are looking to grow in an environment where hospitality truly matters, AC Hotels offers the setting you've been seeking. Our teams are driven by a resolutely international mindset and a passion for detail. Naturally curious, they thirst for new discoveries. Always up-to-date on the latest trends in art, technology or design, they are eager to share with others, and therefore with our guests. Our teams are deeply committed to satisfying those around them and constantly ask how they can improve the service they provide. If you identify with this description, we invite you to explore available job opportunities at AC Hotels. By joining AC Hotels, you will become part of the Marriott International portfolio of brands. **Join** a company that empowers you to bring your best self, **find** meaning in your professional life, **be part** of an exceptional international team and **become** the best version of yourself.