As an Onboarding Analyst, you will be responsible for managing, ensuring, and tracking all designated contracts in order to deliver the best service to clients within established timeframes. ### **What will you do?** * Provide information and support on products, pricing, and contracted plans to departments as needed (sales, finance, billing support, customer service, collections). * Review necessary documents to determine whether a contract is approved or requires further review. * Coordinate and supervise each stage of the client onboarding process, from contract receipt to service activation. * Manage and keep client data updated in internal platforms. * Design, implement, and monitor key performance indicators (KPIs) related to implementation times, service quality, and customer satisfaction. * Generate periodic reports to measure the performance of the onboarding process. * Administer and enable users in platforms associated with contracted services. * Review and validate contracts to ensure compliance with internal policies and customer expectations. * Coordinate with legal and commercial teams in case of adjustments or discrepancies. * Identify potential risks or delays in the process and propose effective solutions. * Keep contracts up to date. * Introduce modifications to contractual terms and conditions. Cancel contracts upon client request. ### **What experience do you need?** * Graduated technical degree in business administration, enterprise management, or related fields. * \+1 year of experience in client and contract management. * \+1 year of experience in document analysis and client onboarding (mandatory). * \+1 year of experience in after-sales management. * \+1 year of experience in Google Workspace management. * Knowledge of work methodologies. ### **What could set you apart?** * Advanced knowledge of the English language. * Advanced level of Excel. * Salesforce knowledge.