Integrated Executive, FT,

Description

Job Summary: We are seeking Integrated Executives for the Ahumada branch, passionate about customer service, digital innovation, and financial product sales. Key Highlights: 1. Drive the Digital Bank strategy by advising customers on digital platforms. 2. Resolve customer requests, positively impacting NPS. 3. Achieve sales targets for Falabella Financial products. **Job Description** ---------------------- A bank that always puts people first? Yes, that’s who we are — a team of and for \#Gennials, focused on simplicity, agility, and digital excellence. Join us to innovate, challenge yourself, and create the best digital solutions to simplify our customers’ lives at \#BancoFalabella and across all \#FalabellaFinanciero businesses, where we belong. We believe team diversity is a value that enriches us, and because what matters most is your talent, our job offers are open to everyone, regardless of age, ethnicity, sexual orientation, gender identity, ideology, and/or disability status. Are you ready to join Banco Falabella? Every day is different for us — we work with commitment, innovation, and teamwork. If you thrive in a dynamic work environment and embrace challenges, this is your opportunity to make things happen! For the Channels/Branches Management team, we are looking for INTEGRATED EXECUTIVES for the Ahumada branch, with the challenge of ensuring excellent customer service quality — addressing inquiries and achieving 100% resolution of customer requests. Your responsibilities will also include: * Promote the Digital Bank strategy by advising customers on using digital platforms (mobile app, website). * Resolve customer requests and needs across various areas — including inquiries, requests, complaints, and general advice — delivering high-quality service that positively impacts NPS. * Achieve sales targets by offering Falabella Financial products (credit/debit cards, consumer loans, cash advances, checking accounts, associated insurance, and other cross-sales) to customers based on platform assessments. * Support the branch security team during opening and closing procedures according to your assigned shift. Align with and follow security protocols as instructed by your supervisor. As part of our team, you’ll enjoy: * Opportunities to take ownership of your professional development. * An excellent work environment — experience a truly great journey! * The chance to join a competitive, energetic, and continuously growing company. * Being part of one of Latin America’s largest and most established companies. **Candidate Requirements** -------------------------- * Completed Secondary Education and/or Professional Degree. * Experience in Customer Service. * Experience in Selling Intangible Products. This position is suitable for candidates with disabilities. **Selection Process** ------------------------ Join our team and be part of Falabella’s transformation: 1\. Apply to this position. 2\. Check your email. **About Us** ------------------ We are over 90,000 people working daily toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of major, industry-leading brands: Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, Falabella.com, and Falabella Inmobiliario. Each brand defines who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. If you are a Falabella employee, explore all available courses on the Falabella Academy platform, which will help you further your development and prepare for your next adventure with us!