Customer Operations Analyst

Description

Job Summary: Utilities 4 Less Solutions is seeking a Customer Operations Analyst to analyze and improve customer service and experience processes, supporting data management and identifying opportunities. Key Highlights: 1. Professional, collaborative, and customer-oriented environment. 2. Participation in operational improvement and transformation projects. 3. Continuous training and professional development. Job Description Utilities 4 Less Solutions is seeking a **Customer Operations Analyst** to analyze and improve processes related to customer service and experience. The candidate will support data, metrics, and operations management, identifying opportunities to enhance efficiency, service quality, and customer satisfaction. Main Responsibilities * Analyze data and processes related to customer operations. * Monitor service KPIs, response times, satisfaction, and productivity. * Prepare reports, dashboards, and analyses for management. * Identify trends, issues, and improvement opportunities. * Review customer service processes, requests, complaints, and follow-ups. * Coordinate with operations, service, sales, and technology teams. * Support process automation and optimization initiatives. * Validate information and maintain up-to-date operational records. * Conduct root cause analysis on recurring issues. * Propose improvements focused on efficiency and customer experience. * Track action plans and initiative outcomes. Requirements * Bachelor’s degree in Business Engineering, Industrial Civil Engineering, Administration, Economics, Business Analytics, or a related field. * Experience in operations analysis, customer operations, business analysis, or customer service. * Advanced proficiency in Excel or Google Sheets. * Knowledge of Power BI, Tableau, Looker Studio, or other BI tools. * Familiarity with CRM systems and customer management platforms. * Ability to analyze data and generate practical recommendations. * Strong communication, organizational, and problem-solving skills. * Analytical, proactive, and results-oriented profile. * Intermediate English is desirable. Why Work With Us * Competitive salary commensurate with experience. * Performance-based bonus and objective achievement incentives. * Professional, collaborative, and customer-oriented environment. * Participation in operational improvement and transformation projects. * Continuous training and professional development. * Hybrid work mode, based on role requirements. * Growth opportunities within the organization. Salary: $1\.532\.456 \- $2\.436\.732 per month Workplace: On-site employment