Customer Service Operator

Description

Job Summary: We are seeking a Customer Service Operator to manage complaints, provide rapid solutions via telephone or email, and ensure optimal and effective customer service to retain customers. Key Points: 1. Manages complaints and delivers quick solutions to internal/external customers. 2. Tracks complaints and prepares periodic reports. 3. Requires experience in customer service and call centers. At Provefarma, we are looking for the next Customer Service Operator whose main mission will be to log complaints, deliver prompt responses and solutions \-via telephone or email\- to all concerns raised by the company's internal/external customers following order placement or receipt, thereby ensuring optimal and effective customer service and resulting in customer retention. Responsibilities: * Receive and handle complaints, whether via telephone or email, including those related to product technical failures, quantity discrepancies, and/or price differences. * Enter complaints into the system according to established procedures. * Track the status of complaints already entered into the system and respond to customer inquiries regarding their progress. * Prepare periodic reports on captured complaints. * Track the issuance of credit notes associated with customer complaints. Requirements: * Technical higher education degree in Business Administration Engineering, Accounting and Auditing, or a related field. * Prior work experience in customer service (mandatory requirement). * Demonstrable experience in call centers (mandatory requirement). * Proficiency in call management, effective communication with customers, and ability to perform appropriately in high-demand and high-pressure work environments.