IT Technical Support (3-month project)

Description

Position Summary: We are seeking an IT Technical Support specialist for a 3-month project, responsible for providing technological support to users and ensuring the operational continuity of systems. Key Responsibilities: 1. End-user technical support (hardware and software) 2. Participation in technology renewal projects 3. Ticket management and tracking IT Technical Support | 3-Month Project | Providencia Location: Providencia - Las Condes, Santiago Maximum net salary: $1,000,000 CLP Work modality: On-site Duration: 3-month project Job Description At Progesys, we are looking for an IT Technical Support specialist for a 3-month project, who will be responsible for providing technological support to users, participating in technology renewal processes, and ensuring the operational continuity of equipment and systems. Main Responsibilities End-user technical support (hardware and software) Diagnosis and resolution of incidents on computer equipment Participation in computer and server renewal plans Installation, configuration, and maintenance of equipment Ticket management and tracking Support in operational continuity tasks Requirements Education in Computer Science, Computing, or related field Experience in IT technical support (help desk or field support) Knowledge of microcomputing (hardware, software, basic networking) Experience or participation in technology renewal projects (PCs / servers) Proficiency with ticketing tools Desirable Knowledge of ITIL (incident management, service requests, SLAs) Experience working under structured IT support processes. -Requirements- Minimum education: High school diploma (Humanities/Technical track) or Technical degree years of experience Keywords: support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, project