### **General Information** **Req \#** WD00091348 **Career Area:** Services **Country/Region:** Chile **State:** Region Metropolitana de Santiago **City:** Santiago de Chile **Date:** Wednesday, November 19, 2025 **Working Time:** Full\-time **Additional Locations**: * Chile \- Region Metropolitana de Santiago \- Santiago de Chile ### **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked \#196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full\-stack portfolio of AI\-enabled, AI\-ready, and AI\-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world\-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992\) (ADR: LNVGY). This transformation together with Lenovo’s world\-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit **www.lenovo.com**, and read about the latest news via our **StoryHub**. ### **Description and Requirements** Background Lenovo is a US$69 billion Fortune Global 500 company with over 77,000 employees operating across 180 markets worldwide. Driven by a bold vision to deliver smarter technology for all, Lenovo pioneers transformative innovations fostering an inclusive, trustworthy, and sustainable digital society. Through designing, engineering, and deploying the world’s most comprehensive portfolio of smart devices, infrastructure solutions, and professional services, Lenovo leads the Intelligent Transformation—creating better experiences and opportunities for millions globally. The Service Management Office (SMO – Delivery) is a critical pillar within our Digital Workplace Solutions (DWS) delivery portfolio. We are dedicated to providing exceptional professional service quality aligned with contractual commitments while consistently delivering superior Customer Experience (CX). Role We seek a customer\-facing professional with strong analytical skills and excellent communication capabilities who has proven expertise in delivery control and extensive vendor management experience. This role is pivotal to ensuring operational excellence throughout project execution by coordinating end\-to\-end delivery activities that guarantee customer satisfaction while maintaining compliance with KPIs. The incumbent will also manage supplier relationships efficiently alongside cost control efforts while facilitating seamless communication among internal teams and external stakeholders. Responsibilities **On\-site Client Meetings** * Coordinate and lead regular meetings with clients, including key accounts such as the Public Ministry, ensuring alignment between client expectations, supplier delivery, and internal operations. * Facilitate monthly service review sessions with active clients to assess performance, compliance with deliverables, and identify improvement opportunities. * Prepare and distribute meeting minutes, tracking action items and ensuring timely follow\-up. **Supplier Meetings** * Manage weekly operational meetings with service providers to monitor project progress and address potential risks or delays. * Oversee escalated issues and ensure resolution in coordination with suppliers and internal stakeholders. * Ensure supplier compliance with spare equipment inventory management and service\-level agreements (SLAs). * Negotiate and document additional or out\-of\-scope services required to meet client commitments. **Internal Lenovo Management** * Coordinate with internal Lenovo teams to validate service delivery, equipment handling, and project milestones. * Monitor and ensure timely processing of purchase orders (POs) and service orders (SOs) related to active Deals. * Collaborate with finance and commercial teams to formalize client billing and supplier payments. * Support internal reporting and documentation efforts to maintain operational transparency and compliance. **Additional Duties** * Support the operational closure of completed or extended projects, including logistics and administrative validation. * Review and validate technical processes such as equipment diagnostics, repairs, secure data erasure, and asset removal. * Prepare and analyze weekly and monthly reports (e.g., traffic, MDA, service performance) based on supplier inputs. * Monitor service compliance and proactively identify gaps or risks in deliverables. **Required Skills \& Competencies** * Solid experience in operations, service delivery, or project coordination. * Strong communication and stakeholder management skills. * Analytical mindset with ability to interpret data and generate actionable insights. * Experience with billing processes, cost control, and supplier management. * Ability to work independently, prioritize tasks, and manage multiple projects simultaneously. Qualifications * Bachelor’s degree in Business Administration, Engineering, Logistics, or related field. * 2 years of experience in operations, service management, or project coordination. * Familiarity with IT equipment lifecycle and service contracts. * Experience working in multinational or matrixed environments is a plus. Preferred Attributes * Proactive and solution\-oriented mindset. * High attention to detail and organizational skills. * Ability to work under pressure and meet deadlines. * Strong interpersonal skills and ability to collaborate across teams. * Willingness to learn and adapt in a dynamic environment. **Additional Locations**: * Chile \- Region Metropolitana de Santiago \- Santiago de Chile