Customer Service Supervisor, 44 HRS., rotating shifts. Call Center is seeking to hire a supervisor for an important pension fund administrator. Do you have experience leading customer retention and loyalty teams and are you looking for your next career challenge? This job opportunity is for you! **What will be your responsibilities?** * Supervise and manage team operations. * Ensure calls are handled within a specified timeframe. * Guarantee customers receive the service and information they request. * Implement action plans and improvements in customer service. * Conduct evaluations. * Monitor KPIs and implement corrective actions. * Generate operational reports. * Track team attendance. * Ensure compliance with work procedures. * Motivate team and maintain a positive work environment. **WORK SCHEDULE:** Work 44 hours per week on rotating shifts from Monday to Sunday, between 08:00 and 22:00 hrs. 1 free day per week \+ 2 free Sundays per month (6x1 and 5x2\). Shifts are announced two weeks in advance. **REQUIREMENTS:** * Previous supervisory experience. * Leadership skills. * Strong decision-making ability. * Training in conflict resolution. * Organizational and problem-solving skills. * Empathy and communication skills. * Critical thinking. * Diligence and responsibility. * Intermediate level of Microsoft Office (PowerPoint, Excel, Word). * Foreigners must have valid permanent residency. **WE HAVE INCREDIBLE BENEFITS FOR YOU!!** * Initial training and ongoing development programs. * Uncapped commissions! * Formal employment contract and job stability. * Compensation fund, supplementary health insurance, and special agreements. Remember to answer all application questions. If you meet the requirements, we will contact you via email to invite you to an online interview. "Diversity strengthens us. We promote labor inclusion according to Law N° 21\.015 and value talent from all individuals. Join us and apply!"