**Join our heroes and heroines of Maintenance!** ---------------------------------------------------------- Are you ready to join forces with true heroes and heroines of Maintenance? If you are passionate about technology and dream of being an agent of change in the world, this is your chance to shine while contributing to making it safer, more efficient, and sustainable. We are much more than a company: we are a driving force in the digital transformation of the Maintenance and Asset Management industry. From our headquarters in Spain to our subsidiaries in Chile, Colombia, Brazil, and Mexico, we are redefining the global maintenance landscape. Imagine being part of an intelligent maintenance platform that is revolutionizing how thousands of companies worldwide manage their operations and assets. Your vision and passion will come together in an exciting journey toward the technological future! **The purpose** ---------------- Provide technical assistance and advice to users regarding the use and operation of the software, delivering fast and effective remote responses and solutions to functional issues, achieving satisfaction among active customers. **Your mission** ------------- * Receive technical requests from users of the company's services. * Collect all user information and determine the incident by analyzing and identifying the problem. * Resolve daily functional failures by providing technical support to users. * Provide technical support via chat, email, and phone. * Maintain daily direct contact with active customers to deliver better services and drive continuous technical and commercial improvements. * Visit clients as needed to provide technical consulting, equipment inspections, prepare technical reports, conduct talks, and training sessions. * Provide technical consulting support to clients regarding the product. * Support participation in company events and trade shows as required by management. * Assist the Customer Success Manager in referring level-three tickets to the development unit. * Support the implementation of functionality activation protocols when necessary. * Follow up on improvement suggestions with the product team. **Required skills** -------------------------- * Professional or technical education in Mechanical Maintenance, Automation and Control, Industrial Mechanics, Industrial Civil Engineering, Computer Engineering, or related fields. * Knowledge of Maintenance Management. * One year of professional experience in user support or incident handling within maintenance management. * We value your skills in effective communication, organization, and customer-focused quality orientation. * Availability to work rotating shifts (Monday to Saturday). * Advanced Portuguese or English. **Nice-to-have knowledge! ️** ------------------------------------- * Knowledge and experience with CMMS or EAM systems. * Experience working in SaaS companies. **What we offer you** ----------------------- * Indefinite employment contract. * Market-competitive salary. * Performance bonus. * Hybrid work. * Continuous learning is one of our values for personal and professional growth; we have a study funding policy. * Supplementary insurance—we care about your health and well-being. * If you have furry companions, you’ll receive a Pet-Friendly bonus because they matter to us too. * If a healthy lifestyle and fitness motivate you, you’ll receive a subsidy bonus for your sports activities. * Our self-care comes first—you'll find Wellness Time sessions aimed at promoting well-being. * We celebrate birthdays, so you’ll get a free day to celebrate yours. * If you're planning to start a family and get married, you’ll get additional days off for your wedding. **What are you waiting for to join the team? ‍‍** ------------------------------------------ Join us and unleash your potential in an environment that celebrates innovation, fosters growth, and recognizes the value of every contribution. Together, we are shaping tomorrow while optimizing today. Embark on this exciting journey to success with us!