At CGS Contact Center, we are looking to hire a Campaign Administration Analyst (GTR Outbound or Dialing Analyst) to strengthen our team and ensure efficient solutions for our clients. Responsibilities: 1\) Design and define dialing strategies for outbound campaigns 2\) Conduct analysis to resolve issues, identify opportunities, and/or implement continuous improvement. 3\) Forecast agent staffing needs for outbound campaigns 4\) Consolidate and process information to support decision-making. 5\) Participate in meetings with internal and/or external clients to meet requirements and/or identify improvement and development opportunities. Workplace: at CGS Contact Center branch located in the commune of Valparaíso. Requirements: * **Minimum 1 year of experience in contact center or planning-related roles, such as GTR, campaign administrator, Force, dialing analyst, planner, workforce, outbound supervisor.** * **Proficiency with databases and dialer systems.** * Office proficiency: Word, PowerPoint, **Intermediate\-Advanced Excel** (pivot tables, data filtering, mathematical, statistical, and logical functions). * Foreigners must have permanent residency and valid ID. In accordance with Law No. 21\.015, this job opportunity is open to persons with disabilities or recipients of disability pensions who meet the job requirements. Join a growing company, become part of CGS!!