CGS Call Center is seeking a Platform Coordinator for a new retail sector service. **POSITION OBJECTIVE:** Your primary role will be to maintain day-to-day operational control through the management of available resources. **RESPONSIBILITIES:** * Increase customer loyalty and satisfaction. * Ability to quickly adapt to a fast-paced and continuously growing business, contributing new ideas and participating in various projects for our Client. * Active participation in internal operational coordination meetings. * Responsible for managing supervisor performance, continuously optimizing their effectiveness and enhancing their capabilities through constant coaching. * Review and monitor call volume and case management curves to optimize coverage. * Supervise and control platform KPIs and Backlog. **SCHEDULE:** 44 weekly hours on rotating shifts from Monday to Sunday, including holidays, between 8:00 and 22:00 hrs. (6x1 and 5x2\) **REQUIREMENTS:** * Work experience as coordinator, supervisor, or other leadership roles in a CALL CENTER. * Intermediate level Excel skills (formulas and functions, pivot tables and charts). * Foreigners must have permanent residency. **WE OFFER:** * Initial training and ongoing development. * Employment contract and job stability. * Compensation fund, supplementary health insurance, and benefits. And much more! "Diversity strengthens us. We promote labor inclusion according to Law N° 21\.015 and value talent from all individuals. Join us and apply!"